El hotel se encuentra en muy malas condiciones, falto de mantenimiento. Nos dejaron sin agua por alrededor 2 horas, justo entre 8-10pm aproximadamente.
El personal no es amable, pocas opciones para comer y encima no tienen el menú completo. Mala calidad de los alimentos.
Sólo un elevador en función.
Sofia
2025 年 4 月入住 4 晚
6/10 一般
Hannah Jo
与配偶出行
2025 年 4 月 12 日
满意:员工和服务,清洁度
Staff is amazing as always but the quality of the resort is going downhill.. needs some major upgrades.
Hannah Jo
2025 年 4 月入住 5 晚
10/10 超赞
Harry D Hoover
与配偶出行
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Have stayed here many times and everytime it is a great experience. The staff are the best of any all inclusive in Cancun. The food is great. The beach is fabulous.
Harry D Hoover
2025 年 3 月入住 8 晚
8/10 还可以
Terrence
与配偶出行
2025 年 4 月 10 日
满意:清洁度、员工和服务、服务设施
Staff was amazing. Can definitely use a few upgrades.
Terrence
2025 年 3 月入住 5 晚
2/10 糟糕
Anjana
与家人出行
2025 年 4 月 9 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This property needs a complete destruction and rebuilt. The WiFi did not work. The property is all inclusive including room service but my room phone did not work. The bedsheets were torn and had major stains on it. The towels had stains on it and looked extremely old. There has been no updates done to the property in 13 years. The view is gorgeous, but this place is lower than a Motel 6. Also ran out of a lot of the food.
Anjana
2025 年 4 月入住 4 晚
10/10 超赞
Jingkun,Hockessin
与家人出行
2025 年 4 月 9 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Awesome place, great fun, lots of food options. Asian Foods not so good. Bed sheets can be better. Beach perfect.
Jingkun
2025 年 2 月入住 6 晚
2/10 糟糕
Christina
团体旅客
2025 年 4 月 8 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Horrible. We ended up leaving the property early because of the horrible conditions. I have bed bug bites on my legs. I have contact Expedia but they have failed to connect with this hotel for a refund or partial refund. They stated Someone would contact me and I haven’t heard back. This hotel used to be great 4 years ago. The quality in everything has gone down. I will never return.
Christina
2025 年 4 月入住 4 晚
8/10 还可以
Kenneth
2025 年 4 月 5 日
满意:清洁度、员工和服务、服务设施
We have been to Golden Parnassus before and enjoyed the previsous visits. The resort is still nice, though it needs a little TLC (tender loving cared) in paint up trim and etc. But, a great value for customers who use this facility. Great beach, the foods is "excellent' and the staff very polite, cordial and helpful. A nice stay.
Kenneth
2025 年 3 月入住 6 晚
6/10 一般
Lisa
与配偶出行
2025 年 4 月 5 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
The staff is so nice and attentive however the rooms are HOT and the phone didn't work for room service and the maid woke us up daily before 9 am
Lisa
2025 年 3 月入住 6 晚
8/10 还可以
Carlos
与配偶出行
2025 年 4 月 1 日
满意:服务设施,清洁度
Excelente el restaurante Pier 12 tanto la comida como el personal, excelente la limpieza de la alberca. Nefasto el personal del bar de al lado de la alberca y Breeze te atienden fatal, ni te voltean a ver y te ignoran seas del país que seas. El hotel requiere ser refurbished para pasar de bueno a excelente. Por cierto el chico de room service muy amable y dispuesto, al igual que los de recepción muy amables.
Carlos
2025 年 3 月入住 3 晚
2/10 糟糕
David Joseph
与配偶出行
2025 年 3 月 30 日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The staff is underpaid and overworked, and management and ownership will do nothing to correct it. Causing the electricity to be turned off and services to not be provided.
David Joseph
2025 年 3 月入住 4 晚
6/10 一般
Jean Carlos
2025 年 3 月 27 日
It was an okay experience
Jean Carlos
2025 年 3 月入住 4 晚
6/10 一般
Alexander
2025 年 3 月 27 日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Alexander
2025 年 3 月入住 7 晚
8/10 还可以
Travis
团体旅客
2025 年 3 月 27 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Didn’t like that the room phone didn’t work, the safe had an error that required overriding to get things out. I would have liked to see more things going on at the resort such as events. I very well could have been out during some of those things but while I was there I only saw and participated in a 3 round game of pool volleyball then they removed the net right after. But the bathroom toilet had problems refilling with water. Stains on the toilet seat, minor cosmetic damage around the building. The staff was amazing though! I’d come back to this location. A handful of negative things didn’t out weigh how great the full experience was. Just could have been better with those things being addressed.
Travis
2025 年 3 月入住 4 晚
2/10 糟糕
De Janiera
团体旅客
2025 年 3 月 27 日
满意:员工和服务
不满意:清洁度、服务设施、住宿条件和设施
The room was dirty. The sixth floor was covered in dragonflies. The food was mediocre a lot of the food that was put out at the buffet didn’t have labels so you weren’t able to tell what you were eating. The water in my friend’s hot tub in her room came out yellow. We were both on the same floor. There were stains on all of the linen washcloths. The showers were extremely slippery with no bars to grab onto somewhat could easily have fallen and gotten very hurt. Most of the staff was kind and friendly, but the overnight Concierge was rude and disorganized. I pay for amenities I never received and rather than him being diligent so that I could get the service and money that I paid for he kept pushing it off on the next person telling me I had to wait the next day And my trip was over. I will never stay here ever again.
I started a dispute immediately with my travel company and of course the hotel never responded to my partial refund request. This place looks great in pictures but in reality it’s very rundown chairs and couches with visibly peeling upholstery. They really sell the 24 hour room service, but the menu is outdated and half of the items are not available . Never again.
De Janiera
2025 年 2 月入住 4 晚
10/10 超赞
Don,Argyle
与配偶出行
2025 年 3 月 25 日
满意:清洁度、员工和服务、服务设施
Been here at least 10 times the place could use some work, but the staff is the best in the world. I will continue to go back time after time for that reason.
Don
2025 年 3 月入住 4 晚
10/10 超赞
Laurence
2025 年 3 月 23 日
满意:住宿条件和设施,员工和服务
Staff was friendly and accommodating, food was great and service was fast and great as well. Not overpacked with ppl, short wait times, overall great experience
Laurence
2025 年 3 月入住 4 晚
10/10 超赞
Olga,Calgary
2025 年 3 月 18 日
Good hotel, good location, several restaurants, delicious food. Good staff. We were there in December. We were satisfied. I would especially like to highlight the manager of the Italian restaurant, a wonderful woman, on the last day of our departure she gave us a bottle of champagne!!!
Olga
2024 年 12 月入住 9 晚
6/10 一般
Veronica Don
团体旅客
2025 年 3 月 17 日
满意:服务设施,员工和服务
不满意:住宿条件和设施
The property is in disrepair
Veronica Don
2025 年 3 月入住 7 晚
10/10 超赞
Megan
与家人出行, 与配偶出行
2025 年 3 月 17 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We stay at this property once a year and we always have the best time! Already can’t wait to go back!
Megan
2025 年 3 月入住 4 晚
10/10 超赞
dean
2025 年 3 月 16 日
满意:清洁度、员工和服务、住宿条件和设施
You are treated like family
dean
2025 年 3 月入住 4 晚
8/10 还可以
Connie
与家人出行
2025 年 3 月 15 日
满意:清洁度、员工和服务、服务设施
We go back every year because the staff is amazing. Their staff retention is great and we have learned the staff. It is wonderful to return and they are there welcoming you back. Big thanks to Carmen, Edith, Fonzi, Furman, and Samuel. The Spa is very nice. Best message. Food is always excellent. It is an older resort but still very nice and clean.
Connie
2025 年 2 月入住 10 晚
6/10 一般
Laurie
与家人出行, 与配偶出行, 团体旅客
2025 年 3 月 13 日
满意:清洁度
Overall experience resort needs some renovation and updates.