This was my 11th time to Mexico & my 6th time to the Cancun area. This is incredibly beautiful property with lots of dining option and activities. The pools & beach are both beautiful & well maintained. The food is some of the better I have had at an all inclusive & the bartenders & wait staff at all of the pools & restaurants provided great service, especially Julio at the pool & Oscar at the Mediterranean restaurant (Oscar really went above & beyond to make my birthday special). Unfortunately, I did not get to thoroughly relax or enjoy this trip due to the excess of loud partying, bass heavy music & screaming party goers outside of our room at all hours of the night (usually until 1 or 2 am). I specifically picked this resort because it was supposed to be more about a chill and relaxing experience, not a party resort. I work hard and when I’m on vacation, sleep & unwinding in a peaceful environment is top priority. All 4 nights of our stay we were woken by the music & screaming. It appears our room was right next to a rooftop where they host their receptions & parties & the noise radiated throughout all of building 2. The rooms closest to this event space should not be sold to guests, maybe turned into coat closets. I contacted the concierge & front desk 4 times regarding this issue. I was told there were no more events in this space for the remainder of our stay, so I didn’t move rooms due to the inconvenience of packing and unpacking again, but the parties didn't stop.
Ruby
2024 年 10 月入住 4 晚
10/10 超赞
Alba
团体旅客
2024年11月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hotel feels very luxurious. Everything is impecable and clean. There are a lot of options for dining and drinking. The staff, for the most part, is attentive and warm.
Alba
2024 年 10 月入住 4 晚
10/10 超赞
Rafaelina
2024年11月1日
满意:清洁度、员工和服务、住宿条件和设施
Rafaelina
2024 年 10 月入住 3 晚
10/10 超赞
Roya
团体旅客
2024年10月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautifull/clean property. Great pools and service. Food was great and all the staff were super polite & friendly.
Rooms are huge, very modern with comfortable beds.
Roya
2024 年 10 月入住 3 晚
10/10 超赞
carrie,Gral Pacheco
团体旅客
2024年10月30日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Our favorite property in Costa Mujeres! We will definitely be back!
carrie
2024 年 10 月入住 4 晚
10/10 超赞
baya
2024年10月28日
满意:清洁度、员工和服务、住宿条件和设施
It was great
baya
2024 年 10 月入住 4 晚
8/10 还可以
Sharon
与配偶出行
2024年10月28日
满意:清洁度、员工和服务、住宿条件和设施
We had a wonderful stay at this adults-only resort, and I must say the ambiance and overall vibe were peaceful and aesthetically pleasing. Among the many dining options at the resort, we especially enjoyed Casa di Luna (Mediterranean) and El Suspiro (Seafood). We were fortunate to have an outstanding waiter, Ricardo, at Casa di Luna—thank you, Ricardo! His service made the experience even more memorable.
Most of the staff at the resort were friendly and attentive. Whether we were at the beach or by the pool, servers came by regularly with food and drinks. Although I don’t remember everyone’s name, I recall Christopher, our beach server, who did an excellent job. Our room was also cleaned and well-kept each day (special shout-out to Yadira, who was very sweet).
Sharon
2024 年 10 月入住 6 晚
10/10 超赞
Jila
2024年10月27日
满意:清洁度、员工和服务、住宿条件和设施
Jila
2024 年 10 月入住 5 晚
10/10 超赞
Eun Jun
与配偶出行
2024年10月26日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Liked about the pool, dining options, gym, and room.
Eun Jun
2024 年 10 月入住 2 晚
8/10 还可以
LYSA
2024年10月25日
LYSA
2024 年 9 月入住 3 晚
8/10 还可以
Annie
与配偶出行
2024年10月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Pros: stunning hotel, staff makes you feel incredibly welcome and special. private jacuzzi and balcony for sunset watching, and access to private Inspira pools and cabanas.
Cons: we were not impressed by the food or drinks- only had one memorable meal at the seafood restaurant despite eating at 6 different restaurants at the venue. Because of this, we had a hard time justifying how expensive it was comparatively. We expected amazing cuisine, and it simply wasn’t.
Overall we would recommend the hotel as it’s beautiful and the staff was excellent, but we personally probably won’t be back because of the food to cost ratio.
Annie
2024 年 10 月入住 4 晚
10/10 超赞
Julia
与配偶出行
2024年10月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Absolutely incredible resort with the kindest staff. Amazing food, spectacular pools — especially the Inspira infinity pool on the roof — totally worth getting an Inspira room in my opinion for that pool alone. I will be going back!
Julia
2024 年 10 月入住 4 晚
10/10 超赞
Saul Isaac
2024年10月22日
满意:清洁度、员工和服务、住宿条件和设施
Saul Isaac
2024 年 10 月入住 3 晚
10/10 超赞
Herbert
与家人出行
2024年10月21日
满意:住宿条件和设施,员工和服务
Great restaurants, service and amenitieS
Herbert
2024 年 10 月入住 3 晚
10/10 超赞
Emily
2024年10月21日
满意:清洁度、员工和服务、住宿条件和设施
Emily
2024 年 8 月入住 4 晚
10/10 超赞
Ana,miami gardens
2024年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bello
Ana
2024 年 10 月入住 2 晚
10/10 超赞
Antonio
与配偶出行
2024年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
First all-inclusive vacation. This property was beautiful. if we go to Cancun again, we're definitely staying here again. 12 different restaurants on site, multiple bars, beautiful ambiance and style. Room was absolutely stunning. Staff is extremely kind and willing to help with anything you need.
Antonio
2024 年 8 月入住 4 晚
10/10 超赞
Julia
2024年10月19日
满意:清洁度、员工和服务、住宿条件和设施
Julia
2024 年 10 月入住 5 晚
10/10 超赞
Jordan
与配偶出行
2024年10月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Best resort I’ve been to!
Jordan
2024 年 10 月入住 5 晚
10/10 超赞
Adesuwa Jessica
团体旅客
2024年10月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing food
Adesuwa Jessica
2024 年 10 月入住 4 晚
10/10 超赞
Mosess
与配偶出行
2024年10月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Received excellent service the moment we arrived to the moment we left. Would highly recommend for a relaxing getaway.