I did not like that you could not make dining reservations until after you got room key. We were there for 5 hours before the room was ready and by that time NO a restaurant reservations before 9:30 pm-
This is unacceptable and a huge detriment to a stay
Janine
2025 年 1 月入住 3 晚
4/10 很差
David
与配偶出行
2025年01月20日
满意:清洁度
1. Our toilet broke three times. Each time a person would come fix it, it would break again. I had to remind the front desk to send someone after they said they would, and they occasionally did not.
2. The thermostat broke twice. Two nights were too warm as a result. My wife is pregnant and this was not convenient at all. Again, I would have to remind the front desk to send someone after telling me they would. Sometimes, the issue would need to wait until the next day.
3. Bees swarmed the exterior door, stinging me three times when trying to enter the room. I’m very lucky that I am not allergic to bees. Nonetheless, this was incredibly painful. We don’t keep food out, so this was unrelated to what was on the inside of the door.
4. The concierge / front desk staff did not seem interested in making any of this right despite superficial words of sympathy. They initially offered to send a sole bottle of sparkling to the room (FOR MY PREGNANT WIFE), at an all-inclusive where the alcohol is … already paid for. Thanks Atelier!
5. They insisted on only discussed further measures at check out when they knew I’d be in a rush to leave. In the end, their final offer to make it right was to pay for our visit to the spa one morning. This is not enough. The week was stressful due to the constant issues and required chasing / follow ups for both maintenance and information.
6. Per the above, they sent a clear message that client satisfaction is not a priority. I am so disappointed.
David
2025 年 1 月入住 7 晚
10/10 超赞
Seyun
2025年01月19日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Im writing this review as i’m waiting for my ride to pick me up to the airport. As a single male seeking a luxury all inclusive adult only with amazing beach, this place was truly paradise.
In fact, this was my 2nd visit followed by 2023. The whole staff was very well mannered and most of the staff knew my name and always had alot of energy and made sure the guest were having great time
The room amenities were very well equipped and the room service was top notch. I had a small issue with the room, but it was rectified almost immediately. If i have to say one thing that was not amazing, was the food. I would say it was good which i was happy, but it wasn’t amazing. I stayed 7 nights and 8 days. I highly recommend
Seyun
2025 年 1 月入住 7 晚
10/10 超赞
Lisa
与家人出行
2025年01月18日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Atelier is an exceptional, luxurious, beautiful resort. It is absolutely the best place I have ever stayed. The level of service my sister and I received during our stay recently was above and beyond anything Ive ever experienced. We had a butler for the first time ever. Alexis went out of his way to be helpful and kind and provide the best service possible. The spa is like a visit to heaven including hydro therapy, facials, massages, pedicures. The food is excellent, whether it be room service or one of the restaurants. The pools are gorgeous. Every employee at Atelier is friendly, kind and extremely helpful. I cant say enough good things about Atelier. It is exquisite. I cant imagine any resort being any better.
Lisa
2025 年 1 月入住 11 晚
10/10 超赞
Lisa
与家人出行
2025年01月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was amazing and the resort was spotless. Everyone greeted us with a “welcome home”. The food rivaled any fine dining experience! By far my favorite vacation!
Lisa
2025 年 1 月入住 6 晚
10/10 超赞
Loulou,New york
与配偶出行
2025年01月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Incredible food. Very attentive staff. Beautiful views
Loulou
2025 年 1 月入住 6 晚
10/10 超赞
Natasha
与配偶出行
2025年01月14日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Gorgeous!
Natasha
2024 年 12 月入住 2 晚
10/10 超赞
Carol
与配偶出行
2025年01月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Atelier was a lovely property, if you want to relax and take in the scenery. Plus the food was delicious and the service was impeccable. Highly recommended to couples who want to bond!
Carol
2025 年 1 月入住 8 晚
10/10 超赞
Nino
与配偶出行
2025年01月10日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Everything was amazing! We'll definitely come back!!
Nino
2024 年 11 月入住 4 晚
8/10 还可以
Natalie
2025年01月5日
满意:清洁度、员工和服务、住宿条件和设施
Natalie
2024 年 12 月入住 9 晚
10/10 超赞
Mahta
与配偶出行
2025年01月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing resort! Been there twice and loved it
Mahta
2024 年 12 月入住 6 晚
8/10 还可以
Hamid
与配偶出行
2025年01月3日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean and quiet
Hamid
2024 年 12 月入住 5 晚
10/10 超赞
Pedro
与家人出行
2025年01月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Beautiful resort, friendly staff and clean beach
Pedro
2024 年 12 月入住 4 晚
10/10 超赞
Lindsey
与配偶出行
2024年12月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic. We will be returning.
Lindsey
2024 年 12 月入住 4 晚
8/10 还可以
Lawrence
与配偶出行
2024年12月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff and food are excellent but if you're expecting to get vip recognition youre going to be disappointed. This hotel shouldn't be listed as a vip property
Lawrence
2024 年 12 月入住 5 晚
10/10 超赞
Abhishek,Saratoga
2024年12月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Abhishek
2024 年 12 月入住 3 晚
10/10 超赞
Deanna,Bronx
与配偶出行
2024年12月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Amazing food
Deanna
2024 年 10 月入住 4 晚
10/10 超赞
Michelle
2024年12月30日
满意:清洁度、员工和服务、住宿条件和设施
Michelle
2024 年 12 月入住 7 晚
10/10 超赞
Misael
与家人出行
2024年12月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very good resort definitely recommend
Misael
2024 年 10 月入住 4 晚
10/10 超赞
Rosita,Houston
2024年12月29日
满意:清洁度、员工和服务、住宿条件和设施
Rosita
2024 年 12 月入住 7 晚
8/10 还可以
Brock
与家人出行
2024年12月29日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The property was exceptionally clean and well maintained. The staff provided exceptional service throughout the visit. The dining options were good. Although the quality of food was very inconsistent. It seemed to decrease in quality throughout our visit. During the daytime hours the property was very quiet. During the evening and night hours, the noise was well contained away from sleeping areas. The beach area was moderate and size but very well maintained. There were many options available for activities throughout the day. Would consider returning to this property because of the many positive areas but would like to see more consistently good quality food to make this an exceptional value for the price.