All of the hotel staffs are friendly. Food is international and actually good. We went 1 months after the strong typhoon Yolanda, therefore many hardware of the hotel are broken. We didn't have water in our room, and electricity is not stable. It's a great place for young people to experience the nature. Beautiful sea view right in front of window. But for those travelers looking for comfortable holiday, Pier house might be too aboriginal for you- no hot water, no proper shower, no proper window to keep mosquito away...etc. On the contrary, if you are a backpacker, you would love this place for its kindness and beauty.