I’ve never rated a hotel a one star, but this is the exception. Although the property is nice, and most staff were helpful, one issue overshadowed my stay. Room 401 is a beautiful executive suite, but particularly at night, the bedroom portion smelled like sewage. The window over looks trash bins and possibly the sewage vent (?), but it really smells terribly. When I called down to report the issue, the night person was not concerned. When I reported it to the supervisor on duty, Erika, she wrote it down as a maintenance issue, but showed no concern.
I contacted Expedia the day I checked out and their rep said the would contact the hotel about a refund and grant me one key cash for the inconvenience. However, the hotel denied the refund and Expedia failed to award the one key cash amount initially promised, but provided a significantly lesser amount. Needless to say, I’m not very happy with the resolution to the issue and I’m sure I can’t be the only person who smelled that awful smell in the room.