2/10 糟糕
Joseph N.
与家人及幼儿出行
2024年07月17日
不满意：住宿条件和设施，清洁度
This could of been a good stay but the owner decided to have a bad attitude.
When we arrived, after a 2.5 hour drive, we entered the cabin. The very first thing I noticed was strong chemical smell. The first thing I said was "smells like WD40, man that this strong!"
My daughter's boyfriend said "you know it smells like gasoline." I agreed, that is exactly what it was. Also turns out that this cabin is above and adjacent to a garage with vehicles in it.
At this point I was not terribly upset. I saw the owner outside and said "smells like gas in our room, I just wanted you to know it wasn't us who spilled gas in there."
I said this with a smile. I honestly wanted here to know there was a problem. I continued to unload the car. The owner/manager, Owner went inside and talked to my wife and kids.
Later, my wife says the owner said there was no smell and asked if we wanted a refund so we could stay somewhere else. At this point I am upset. Is she saying we are lying or crazy? Every single person smelled gasoline. She either has COVID or is dishonest. Also, like I can just stay somewhere else on a moment's notice!
My mother, has been a recurring customer and recommended we stay there. You would think we would get decent service. Nope.
This is what we wanted:
1. Owner to know there was a problem involving dangerous chemicals.
2. We did not want to breathe gasoline for two days.
What we got was poor service and a complete lack of concern. Can't be trusted.
Joseph N.
2024 年 7 月入住 2 晚