They cancelled our booking. And 2 other couples we were meeting there.
And then you reminded me in the run up to the weekend that we had a booking adding insult to injury.
Now you want a review.
Shambolic is all i can say.
Jane
2023 年 11 月入住 3 晚
10/10 超赞
Dean
2023年10月15日
Dean
2023 年 10 月入住 2 晚
2/10 糟糕
Charlotte
2023年09月4日
Charlotte
2023 年 8 月入住 1 晚
4/10 很差
Michael
与家人出行
2023年09月4日
Reservation cancelled a week before our stay - very disappointing & frustrating, as booked so we were within walking distance of family wedding. However, Hotel.com were able to book us alternative hotel, just a slightly longer walk. At such short notice there was not much availability.
Michael
2023 年 9 月入住 1 晚
2/10 糟糕
Deborah
与家人出行, 团体旅客
2023年08月30日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Deborah
2023 年 8 月入住 2 晚
6/10 一般
Aditi
2023年08月30日
Aditi
2023 年 8 月入住 1 晚
6/10 一般
Kirran
与家人出行
2023年08月29日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Booked this for a weekend break as it was my 1st time visiting Bristol. Central location to the main city and a 10 minute walk to the bars and restaurants. Service at the hotel was terrible. The hotel operates on WhatsApp so you aren't actually able to call the reception for any room service. The privilege room was spacious which comes with a stock mini fridge by stocked it meant 3 cans of coke no refills no water in the room you had to walk down to the other side of the lobby area to refill a glass jug. The shower in the room kept blocking because clearly the drains hadn't been cleaned. Messages were sent on WhatsApp to the hotel for refils on the mini fridge with a reply sent back to us advising that we use the water fountain if we needed any drinks. The check in was a joke with the staff member asking us for an additional £160 stating we had only reserved a room. We showed her the email which confirmed we had already paid for the room in full. Breakfast is basic 2 days in a row basic items such as beans and crossiants had run out. The exterior of the property is also basic situation infront of a subway which some local shops nearby with a lot of weirdos hanging around. The cleaning staff aren't the best either the room was cleaned however no additional stocks of basic items such as toilet paper shower gel or shampoo were restocked. Wouldn't book again no interest in customers more concerned with how to fob them off.
Kirran
2023 年 8 月入住 3 晚
2/10 糟糕
Karen
2023年08月29日
不满意:清洁度、员工和服务、住宿条件和设施
Karen
2023 年 8 月入住 1 晚
4/10 很差
Daniel
2023年08月29日
满意:客房舒适度,员工和服务
Okay 3 stjernehotel, og ikke 4 stjernehotel
De kunne godt have gjort bedre rent og tjekke værelse efter det skal bruges igen. Jeg fandt mad raster i køleskabet som ikke var mig, sikkerhedsboksen virkede ikke, der var ikke gjort helt rent og så fik jeg brugte kaffekop og underkop :(
Men efter jeg fik sådan en omgang, så gjord de alt for at kunne gøre det bedre. Så jeg fik 1 gratis morgen, 2 drinks billetter og en opgraderet værelse. Så det er jeg godt tilfreds med :) Men jeg må sige at det følelse ikke som et 4 stjernehotel, mere 3 stjernehotel
Daniel
2023 年 8 月入住 6 晚
8/10 还可以
Anna
2023年08月29日
Anna
2023 年 8 月入住 1 晚
10/10 超赞
Karen
2023年08月27日
Karen
2023 年 8 月入住 1 晚
6/10 一般
Alison
2023年08月27日
Alison
2023 年 8 月入住 1 晚
8/10 还可以
Andrew
2023年08月26日
Andrew
2023 年 8 月入住 2 晚
10/10 超赞
Joe
2023年08月26日
Joe
2023 年 8 月入住 4 晚
10/10 超赞
Ian
2023年08月26日
Ian
2023 年 8 月入住 1 晚
10/10 超赞
Katie
商务旅客
2023年08月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Katie
2023 年 8 月入住 1 晚
6/10 一般
Mabyn
与配偶出行
2023年08月23日
满意:服务设施
staff were lovely and accommodating. the room however was dusty, smelt slightly damp and didn’t look like the pictures
Mabyn
2023 年 8 月入住 1 晚
4/10 很差
Harry
与配偶出行
2023年08月23日
不满意:住宿条件和设施,清洁度
The room we checked into had a really bad smell and was not as expected. We didn’t complain as we checked in late and had to be up early. Wasn’t ideal, but the rest of the hotel and staff was ok.