I am extremely frustrated with the check-in process. My family and I traveled to Branson for my son’s tournament, and I never received the email with check-in details. On the way down, I called the provided number, but only reached voicemail. We assumed there would be assistance available upon arrival, but to our surprise, there was none. After hours of driving with tired children in the car, I was forced to pay for another hotel. Expedia did a great job handling the matter, but the check in process does need to change.