2/10 糟糕
Simon
与配偶出行
2025 年 4 月 7 日
不满意：员工和服务、服务设施、住宿条件和设施
This pub has a parking system that apparently is designed as some sort of fraud. Upon checking in, one must register their vehicle on a self service computer, which despite several attempts was not working. We then have vehicle details to staff who assured us they would enter it. We were staying at the hotel! A few weeks later I received a charge on my credit card for £90, yes £90! This was more than we paid for the room. I appealed this charge on the clear basis that we were staying at the hotel and there is very clear evidence of this but after 2 weeks I get a clearly bog standard response saying appeal refused, I obviously didn’t see the signs. It is clear that they didn’t even bother to read my appeal and that this is a rip off. Avoid this place, now I see why we were the only ones there.