The daytime staff were great, very helpful. Night time staff, not so much. Toilet Paper was not stocked in our room, when I called front desk to ask for some, Dre,(sp) stated I would need to go downstairs to get some... poor customer service.
We needed clean towels in our room, stopped at the front desk to ask for some, lady stated that we would need to walk up to the room, get the dirty towels and bring them to her before she could give us clean towels...we informed her we had left them outside the room when we left earlier that day and I was not waking up there to see if they were there or not.
Reluctantly she gave us towels. The room was ok, it was clean for the most part, however in the bathroom, the light in the shower is not in all the way and wires are showing, looks very dangerous. The ceiling in the shower has damage from water that needs repaired. The furniture is in poor condition, pieces of wood missing. The microwave is not plugged in and is in a spot it can't be plugged in.
We tried to go into the pool, however we stopped once we saw it, they do not take care of the pool at all, it is so green and gross. Which is very disappointing since one of the reasons I booked this was for the pool. Overall, we stayed four nights here and I would have cancelled if I could have gotten a refund. However, I will be calling and asking for some monies back due to the lack of customer service, the unsafe light in the shower and not being able to use the pool and hot tub