The service and condition of the hotel are very good. Except there was black stain (looks like mold stain) and yellow dots on the towel. It is totally unacceptable in such a high ranking hotel.
Had a great stay at The Grand Hotel. Lovely room, nice bar. Only slight downside was a chaotic breakfast on our second day. Service seemed to be left to one hard working lady and elements of the ‘full English’ had been shown to the grill rather than cooked more fully. In contrast, the previous day’s breakfast had been spot on.
Richard
2025 年 7 月入住 2 晚
10/10 超赞
Jo
与配偶出行
2025 年 7 月 9 日
满意:清洁度、服务设施、住宿条件和设施
A fantastic hotel , such a comfy bed and great sound proofing for a city centre hotel.
Jo
2025 年 7 月入住 2 晚
8/10 还可以
Anthony
与配偶出行
2025 年 7 月 8 日
满意:清洁度、员工和服务、住宿条件和设施
Characterful hotel with quality fittings and modern bathrooms. High level of cleanliness with friendly and efficient staff. Well equipped bedrooms. Only let down for us was the full English breakfast. Quality of produce and presentation lower than expected. Eggs in particular were of poor quality, were tasteless and overcooked. Solid yolks instead of runny. Just “okay”.
Anthony
2025 年 7 月入住 1 晚
10/10 超赞
Vicky
与配偶出行
2025 年 7 月 4 日
满意:清洁度、服务设施、住宿条件和设施
An excellent hotel, with a lovely grand feeling and staff that can’t do enough.
Vicky
2025 年 6 月入住 1 晚
10/10 超赞
Sandra
与配偶出行
2025 年 7 月 4 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Wonderful stay with really great staff, extremely comfortable bed and quiet rooms.
Sandra
2025 年 6 月入住 1 晚
10/10 超赞
Paul
与家人出行
2025 年 6 月 29 日
满意:服务设施
Lovely hotel. Excellent all round
Paul
2025 年 6 月入住 1 晚
10/10 超赞
Toby
2025 年 6 月 28 日
满意:服务设施
Great place, will be back!
Toby
2025 年 6 月入住 1 晚
6/10 一般
Nicola
2025 年 6 月 23 日
满意:清洁度、服务设施、住宿条件和设施
Good hotel but service could be so much better
Nicola
2025 年 6 月入住 1 晚
4/10 很差
Aristidis,Uxbridge
与配偶出行
2025 年 6 月 16 日
满意:清洁度
不满意:住宿条件和设施,员工和服务
The hotel is clean and the room was nice, although smaller than expected for a suite. Totally enjoyed the firm mattress.
On the other hand, room service food was below average and drinks at the bar were watered down.
Service was subpar as well. We asked reception to collect the room service trays from our room while we were out. After returning 3hrs later we found the trays still in our room. Reception also gave us incorrect details regarding parking at the B4 car park, so we never received the alleged 55% discount. The total lack of parking at the hotel is a major issue.
Prices are way too high for what this hotel is/has to offer.
Aristidis
2025 年 6 月入住 2 晚
10/10 超赞
James
2025 年 6 月 15 日
James
2025 年 6 月入住 1 晚
10/10 超赞
Marcus
2025 年 6 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Fantastic hotel and one I would highly recommend for a stay in Birmingham
Marcus
2025 年 6 月入住 1 晚
10/10 超赞
Helen
与家人出行
2025 年 6 月 14 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Allowed us to check in much earlier than recommended time. Swift and polite room service. All staff incredibly polite and helpful to the point where a more senior member of staff happened to be having debrief by my door and took my case and carried it outside for me. Breakfast food and service stunning- would 100% stay again!
Helen
2025 年 6 月入住 1 晚
2/10 糟糕
Helen
2025 年 6 月 8 日
不满意:清洁度
Helen
2025 年 6 月入住 1 晚
10/10 超赞
Chris
2025 年 6 月 7 日
满意:清洁度、服务设施、住宿条件和设施
Chris
2025 年 6 月入住 1 晚
10/10 超赞
Shilpa
2025 年 6 月 7 日
Shilpa
2025 年 6 月入住 1 晚
10/10 超赞
James
2025 年 6 月 5 日
James
2025 年 6 月入住 1 晚
10/10 超赞
Philip
2025 年 6 月 5 日
满意:清洁度、员工和服务、住宿条件和设施
Great staff and beautiful hotel.
Philip
2025 年 5 月入住 2 晚
10/10 超赞
David
2025 年 6 月 2 日
David
2025 年 5 月入住 2 晚
10/10 超赞
Anna
与配偶出行
2025 年 5 月 31 日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
One of my fave hotels in Bham and the only one I choose to stay in when visiting the city.
Main bar accomodating to hotel guests, maybe the new jazz bar could keep tables open for hotel guests as would have loved to have visited but apparently fully booked