Easy shuttle service and the drivers were great. The hotel needs a lot of maintenance ie paint, wall repairs. Several issues with our room that were addressed with staff “Sorry, we can move you “. Front desk staff seemed disinterested in finding any other solutions.
Francisco
10/10 超赞
Robi
与家人出行
2024年11月25日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Bed sheets were stained...needed replacement
Robi
2024 年 11 月入住 1 晚
8/10 还可以
Sherri
与家人出行
2024年11月24日
满意:清洁度、服务设施、住宿条件和设施
When I booked the stay it said breakfast was included but it wasn't. They have great coffee available in the morning though! I would stay here again but make sure of what really is included for the price. They are renovating the pool area and that would be something to enjoy.
Sherri
2024 年 11 月入住 2 晚
6/10 一般
Kimberly
与配偶出行
2024年11月24日
$50 incidental fee added to the bill at check in even though i prepaid - supposedly to be refunded, breakfast arrangements unclear, it seems it was not free with the stay.
Kimberly
2024 年 11 月入住 1 晚
2/10 糟糕
Michael C
与家人出行
2024年11月15日
不满意:服务设施,员工和服务
We booked this hotel for 4 nights with the breakfast included room rate as was seen on our receipt from Expedia. The staff would not allow us to eat breakfast because we were not on a “list” that they had even though we had the receipt from Expedia with the words breakfast included in reservation.
The room itself was average - there was only 1 trash can total in the room/bathroom and the beds were so high that I had trouble getting into and out of them as a 5’2” adult. One time the elevator had no lights at all so we had to push a button to another floor and jump back out before the doors closed in order to get another elevator to come. Overall we were dissatisfied with our stay, especially after the staff were so non-accommodating about breakfast even though we booked a room with breakfast.
Michael C
2024 年 10 月入住 4 晚
10/10 超赞
mark
商务旅客
2024年10月28日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Always a great hotel
mark
2024 年 10 月入住 1 晚
10/10 超赞
Mack
与家人出行
2024年10月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great facilities. Good staff . Great access to everything
Mack
2024 年 10 月入住 1 晚
8/10 还可以
Arthur
2024年10月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Clean, safe, convenient, good breakfast, and comfortable room. Staff are efficient, friendly, and helpful. The decor of the rooms is getting a little long in the tooth. That said, I would stay there the next time I’m in the area.
Arthur
2024 年 10 月入住 2 晚
10/10 超赞
Lena
2024年09月29日
满意:清洁度、员工和服务、住宿条件和设施
We went to Alabama just for two days to see our son, a student in the University of Alabama, and to see the game Bama vs. Georgia. The hotel was coveniently located close enough to the airport (10 min) and had all the amenities we needed, that airport hotels may not have had. Staff were lovely, bed comfortable, room clean. If we ever in town again, we'd love to stay there once more.
Lena
2024 年 9 月入住 1 晚
2/10 糟糕
Leydi
2024年09月26日
满意:住宿条件和设施,清洁度
不满意:员工和服务
La mesera de desayunos muy grosera ! Las personas que trabajan siempre se les ve enojadas y actitud mala
Leydi
2024 年 9 月入住 3 晚
10/10 超赞
Ban
与配偶出行
2024年09月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Ban
2024 年 9 月入住 1 晚
8/10 还可以
Brian
商务旅客
2024年09月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
There was a musty odor in the third-floor hallway.
Brian
2024 年 8 月入住 4 晚
10/10 超赞
Felicia
2024年09月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Labor Day weekend
Nice clean room. Quiet atmosphere, excellent service at front desk.
Felicia
2024 年 8 月入住 1 晚
6/10 一般
John
与家人出行
2024年08月21日
满意:清洁度、服务设施、住宿条件和设施
Nice property overall.
John
2024 年 8 月入住 1 晚
10/10 超赞
Carol
与配偶出行
2024年08月4日
满意:清洁度、员工和服务、住宿条件和设施
Very nice
Carol
2024 年 8 月入住 2 晚
2/10 糟糕
Christina
2024年07月29日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Embassy Suites saved our vacation
Upon entering the hotel, there was a horrible natural gas smell that overtook the entire hotel. I got an immediate headache While checking in. I mentioned it to reception and was told that it’s normal because of the pilot lights from the grill. As we proceeded upstairs to the third floor, we noticed that the smell was also in the elevator and our room. We were uninformed that construction was taking place, so there was definitely a mess and the pool was unacceptable because of the construction. Fortunately We took immediate action and called another Hilton hotel that was located in Birmingham. Because of a convention they were booked however they accommodated us immediately and rebooked us at the Embassy suites downtown. The only thing I can say good about the garden inn Is the location is easy on and off the major highway. I would not choose to stay there again, especially for the price.
Christina
2024 年 7 月入住 3 晚
6/10 一般
Terry
与配偶出行
2024年07月13日
满意:员工和服务
不满意:服务设施
Hotel had a major pipe break so part of the lobby was blocked as well as gym and pool. We were not aware of this prior to booking.
Terry
2024 年 7 月入住 3 晚
10/10 超赞
Purvis
2024年07月11日
满意:客房舒适度,员工和服务
不满意:住宿条件和设施
Ok stay!
It was a fine stay, down side was the building was under repair so we could not access the pool, certain parts of the hotel was not completed and was not a good look.
Purvis
2024 年 6 月入住 2 晚
2/10 糟糕
Joel,New York
2024年07月4日
Joel
2024 年 6 月入住 4 晚
10/10 超赞
Michael
2024年07月3日
Michael
2024 年 7 月入住 1 晚
10/10 超赞
Mark
2024年06月28日
Mark
2024 年 6 月入住 1 晚
4/10 很差
Christine
2024年06月27日
满意:员工和服务,清洁度
不满意:住宿条件和设施
Disapointed
Renovations/repairs were in progress, pool was closed, musty smell
Based on the looks of the renovations/remediations, it appears they were dealing wil moisture / mold issues
There should have been some notification of the current status prior to booking, at 200+ for one night it was quite pathetic
Christine
2024 年 6 月入住 1 晚
6/10 一般
Ja-Mae
商务旅客
2024年06月14日
不满意:客房舒适度
Ja-Mae
2024 年 6 月入住 1 晚
10/10 超赞
Chris
2024年06月13日
满意:清洁度、员工和服务、住宿条件和设施
The room was big and comfortable
Chris
2024 年 6 月入住 1 晚
10/10 超赞
Nathan
与家人出行
2024年06月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nice comfortable beds. Was able to have a pet with me. Probably the nicest and friendliest employees. Exceptional customer service.