2/10 糟糕
Michael C
与家人出行
2024年11月15日
不满意:服务设施,员工和服务
We booked this hotel for 4 nights with the breakfast included room rate as was seen on our receipt from Expedia. The staff would not allow us to eat breakfast because we were not on a “list” that they had even though we had the receipt from Expedia with the words breakfast included in reservation.
The room itself was average - there was only 1 trash can total in the room/bathroom and the beds were so high that I had trouble getting into and out of them as a 5’2” adult. One time the elevator had no lights at all so we had to push a button to another floor and jump back out before the doors closed in order to get another elevator to come. Overall we were dissatisfied with our stay, especially after the staff were so non-accommodating about breakfast even though we booked a room with breakfast.
Michael C
2024 年 10 月入住 4 晚