Room was clean and staff was good. Tried to book directly with hotel and transfered to an overseas phone center and they tried to upsell me on a room. 50 bucks a night cheaper through Expedia. 1st night there the room didn't have hot water though that was fixed by next night. Room was noisy with the heating system clanging and banging and could hear our neighbors blow their nose.
Garrett
2024 年 11 月入住 2 晚
2/10 糟糕
Hossein
商务旅客
2024年11月20日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
Here is my situation with them. I booked a hotel with expedia and prepaid the reservation and then the hotel charged me on my last day the same amount. After hours of talking to them that they have charged my card they first denied it and then said since expedia has not paid us we charged your card!!!!!
It is clear that the issue between them and Expedia has nothing to do with me. The most unprofessional treatment I have ever seen and i had to contact my bank fraud department to pursue the case. Still has not yet received the refund which was a very large amount after a week.
Hossein
4/10 很差
Tara
2024年11月10日
满意:清洁度、员工和服务、住宿条件和设施
Tara
2024 年 11 月入住 1 晚
10/10 超赞
Allan,Glendive
2024年11月7日
满意:清洁度、员工和服务、住宿条件和设施
Very conveniently located to downtown Billings!
Allan
2024 年 11 月入住 1 晚
10/10 超赞
Francisco
2024年10月31日
Francisco
2024 年 8 月入住 1 晚
4/10 很差
Josh
2024年10月21日
满意:清洁度
Josh
2024 年 10 月入住 1 晚
10/10 超赞
Elan,Georgetown
与配偶出行
2024年10月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Cozy and clean.
Elan
2024 年 7 月入住 1 晚
10/10 超赞
Michelle
2024年10月11日
Michelle
2024 年 9 月入住 1 晚
2/10 糟糕
Matt
2024年10月6日
Matt
2024 年 9 月入住 1 晚
4/10 很差
John
2024年09月29日
满意:住宿条件和设施
不满意:清洁度
Paper-thin walls
John
2024 年 9 月入住 1 晚
10/10 超赞
Casey
2024年09月28日
满意:清洁度、员工和服务、住宿条件和设施
Thanks
Casey
2024 年 9 月入住 1 晚
10/10 超赞
Olivier
商务旅客
2024年09月5日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Excellent service from everyone
Olivier
2024 年 8 月入住 1 晚
8/10 还可以
Angela,Missoula
与家人出行
2024年09月5日
满意:清洁度、员工和服务、服务设施
The best part of this Doubletree was the staff. All our staff interaction from the front desk to the restaurant was wonderful and friendly. Conveniently located in downtown Billings it is walkable to explore downtown.
There was recent parking lot construction that we didn't know about and couldn't park in the lot. Normally would not be an issue and we would park in the parking garage but we had kayaks on top of our vehicle. So that was a challenge to find parking nearby but the security staff walks the perimeter of the property to watch over guest vehicles which is great.
The lobby is clean and modern, however the elevators had a faint smell of smoker residue, which we found in the room as well. The rooms look like they need a good renovation as well. The carpet and the bathroom especially. But it wasn't horrible. The beds were clean and comfy with various firmness of pillows provided. The top floor restaurant has spectacular views of the city. And the food both for dinner and breakfast was amazing!
Angela
2024 年 9 月入住 1 晚
10/10 超赞
Joseph
2024年09月2日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Parking was difficult; driving into entrance impossible due to 1 way. First checking in took along time. At one time, 3 people working at desk would not acknowledge my presence for over 2 minutes. No one else was in line!
Joseph
2024 年 8 月入住 1 晚
10/10 超赞
Kariann
2024年09月1日
满意:清洁度、服务设施、住宿条件和设施
Very clean and friendly staff!
Kariann
2024 年 8 月入住 2 晚
10/10 超赞
robert
团体旅客
2024年08月27日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Staff was very friendly. Rooms clean.
robert
2024 年 8 月入住 1 晚
6/10 一般
Amy
与家人出行
2024年08月23日
满意:住宿条件和设施,员工和服务
不满意:清洁度
Nothing special here. Just a basic room with a pile of dirt and hair behind the bathroom door. Light switches and lighting not set up in convenient ways. Main parking lot extremely small and overflow parking garage wasn’t identified very well on its location. Thankfully there was an enclosed walkway that connected the parking garage to the hotel. The hotel and room was overpriced for what you get. The kids did enjoy getting a cookie upon arrival, but were then disappointed to find nuts in them. I don’t foresee myself staying here again.
Amy
2024 年 8 月入住 1 晚
6/10 一般
Gregory
与配偶出行
2024年08月16日
不满意:住宿条件和设施,服务设施
The location was a pain. If you are not familiar with the area than figuring out how to get into the parking lot is difficult. We stayed in a king deluxe on the 17th floor. The room itself was okay. The door knob going into the bathroom was falling off and the room itself was hot. The lowest the ac would go to was 68 and with the room being a little larger, it did not cool it down. We called the front desk but they said tuff luck. We both had a difficult time sleeping. We asked for a late check out but still had housekeeping walk in on us. My husband was butt naked. No knocking or warning. The room itself appeared to be clean for the most part. We had paid a lot for this room and was pretty disappointed. Wish we would have settled for a basic room. We probably wouldn't come back next time.
Gregory
2024 年 8 月入住 1 晚
8/10 还可以
Kathy
团体旅客
2024年08月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
I love staying at the DoubleTree! It is always clean, the rooms are comfortable and spacious, great walkability to restaurants and bars, easy to find when you come off the freeway, and of course, the warm cookies when you check in.
Kathy
2024 年 8 月入住 1 晚
6/10 一般
Darrel
与家人出行
2024年08月12日
不满意:员工和服务
Had to call down for towels and loud people after 12 pm. Very unhapy
Darrel
2024 年 8 月入住 1 晚
6/10 一般
CHANG HONG
团体旅客
2024年08月12日
CHANG HONG
2024 年 8 月入住 1 晚
4/10 很差
Tauny
2024年08月12日
I checked in on time on 8/9/24 and was given a room. For some reason the computer showed I was a mo show and on Saturday morning at approximately 9am they rented my room to someone else who was trying to enter the room while I was in it luckily. That person was angry and went down to the desk to complain. When I went down right after that is when I was told the computer showed I was marked as a no show. When I went to check out on 8/11/24 I asked for a copy of my bill and was told there was still a no show charge that was showing which she did delete. I have stayed there several times prior without issue but was extremely unhappy with this last experience.
Tauny
2024 年 8 月入住 2 晚
10/10 超赞
Shana
与配偶出行, 团体旅客
2024年08月11日
满意:清洁度、员工和服务、住宿条件和设施
It was super quiet and convenient to eat in the hotel
Shana
2024 年 8 月入住 1 晚
10/10 超赞
Jean
2024年08月7日
Jean
2024 年 7 月入住 2 晚
2/10 糟糕
真实旅客
团体旅客
2024年08月6日
不满意:员工和服务
Nice room but very Poor service all around!
They gave us a room key to a room that was occupied. In addition, they cannot find my confirmation number and now I’m in charged twice and trying to get a refund with no phone number to call for help