Well first we get there and the front desk staff says she only has one room for us and we had booked 2 rooms through Expedia. So the desk person said she would upgrade us to a room with a pull out sofa and two queen beds and then I could talk to Expedia about it. So I sent a message to Expedia the next morning and the person started a refund request. I finally get a email stating the hotel will not issue a refund. So I wa to know if the insurance would cover the cost of the second room that we didn’t get to stay in. Also the front desk staff said the f word once when she was trying to check us in and then we got a room and we had to go to the front desk 3 times to get the keys remade because they didn’t work. The third time she was going to change rooms and again the key would not work so she came up to see if she could open it and she couldn’t. She took us to another room and it wasn’t cleaned so she dropped the f word again. So I totally feel like we deserved a refund. It was a nightmare. I will never use Expedia or comfort suites again.
Tedford
2024 年 9 月入住 1 晚
6/10 一般
Edward
与家人出行
2024年09月8日
满意:员工和服务,清洁度
A bit rundown
Edward
2024 年 9 月入住 1 晚
2/10 糟糕
Aaliyah
2024年09月6日
Aaliyah
2024 年 8 月入住 1 晚
10/10 超赞
Shad
与家人出行
2024年09月2日
满意:清洁度、员工和服务、住宿条件和设施
Peyton was an awesome clerk. We will come back and stay because of her.
Shad
2024 年 8 月入住 4 晚
10/10 超赞
Karmen
2024年09月2日
满意:清洁度、员工和服务、住宿条件和设施
The rooms are nice. Spacious and clean. Staff has always been very helpful.
Karmen
2024 年 8 月入住 3 晚
4/10 很差
Jennifer
2024年08月29日
满意:员工和服务
不满意:住宿条件和设施
Jennifer
2024 年 8 月入住 2 晚
10/10 超赞
Victoria
与家人出行
2024年08月16日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Loved the whole place, within walking to most places, ten minutes from the mall! Definitely my favorite place, will be booking again.
Victoria
2024 年 8 月入住 2 晚
4/10 很差
Yelena
与家人及幼儿出行
2024年08月15日
满意:服务设施,员工和服务
We stayed there for 4 days and they clean our room ones all the garbage Was full wet towels have to stay and smile. Our cards wasnt open the doors so we have to comedown back all the time. Breakfast was pure not a big choice we ate ones and was crazy to many people small room waffle line was about 30 minutes so pretty much we drink our coffee and left
Yelena
2024 年 8 月入住 3 晚
10/10 超赞
Heather
与家人出行
2024年08月12日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The hot tub was nice and hot. The kids loved the pool. Good breakfast. Thanks!
Heather
2024 年 8 月入住 1 晚
10/10 超赞
Madison
与配偶出行
2024年08月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel was great! No complaints what so ever. Friendly staff too!
Madison
2024 年 8 月入住 1 晚
10/10 超赞
Amanda
与家人及幼儿出行
2024年08月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great job!! Very clean, pool is amazing Staff very kind!! Great job
Amanda
2024 年 8 月入住 1 晚
8/10 还可以
Phillip,Decatur
与家人出行
2024年08月6日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The room was nice and clean enjoyed our stay
Phillip
2024 年 7 月入住 2 晚
6/10 一般
Aliou
与家人及幼儿出行, 与家人出行
2024年07月30日
不满意:住宿条件和设施
Not clean and some of the equipment in the GYM not working. I have issues with my room keys every day
Aliou
2024 年 7 月入住 3 晚
8/10 还可以
Daphnie
2024年07月29日
Daphnie
2024 年 7 月入住 1 晚
10/10 超赞
Sherrie
2024年07月27日
满意:清洁度、员工和服务、住宿条件和设施
Very nice
Sherrie
2024 年 7 月入住 1 晚
10/10 超赞
charles
2024年07月26日
满意:清洁度
charles
2024 年 7 月入住 1 晚
10/10 超赞
Peter
2024年07月26日
满意:清洁度、员工和服务、住宿条件和设施
Peter
2024 年 7 月入住 1 晚
6/10 一般
Nicholas
2024年07月24日
Nicholas
2024 年 7 月入住 1 晚
2/10 糟糕
Alejandro
与家人及幼儿出行
2024年07月23日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel has bed bugs, we asked the hotel for a refund since we found out early in the morning at 1am. They declined the refund, the stuff is horrible. Overall, horrible experienced, avoid this place and their surroundings as well since the front desk admitted that other hotels had bed bugs as well.
Alejandro
2024 年 7 月入住 1 晚
8/10 还可以
Savonna
与家人出行
2024年07月22日
满意:员工和服务
Savonna
2024 年 7 月入住 1 晚
8/10 还可以
Diana,Green River
2024年07月21日
满意:清洁度、员工和服务、住宿条件和设施
Great Hotel very clean rooms good price.
BUT the music they play in the main lobby & dining area is WAY to loud!