Where to begin. Family Friendly Laundry Facilities, which they advertise as a property amenity, only exist in certain rooms, not in the Studio Apartments. But they are not transparent about that. If you book one of those you are on your own to find laundry facilities somewhere in Berlin. It's not false advertising but it's close. One night staff member blamed us, the customers, for not checking that the individual room amenities match up with the advertised property amenities. That same staffer also never answered the 24-hour reception desk and forced me to go downstairs twice in the same hour to get service. When asked why she didn't answer either time, she said it's hard to hear the phone through the door in the back room where she was, I guess, hanging out for the night rather than doing her job at reception?
The towels were not clean, which led to a skin infection that I am still dealing with 7 weeks later.
Daytime reception was professional and helpful and even agreed that listing "Family Friendly Laundry Facilities" as a property amenity on Expedia for their hotel was misleading. But they blamed it on Expedia, whereas Expedia customer service informed me that it is a checkbox that each hotel has to mark on its own. Either way Expedia needs to clean this up as there were 6 European Hotels on my trip that blatantly lied about having laundry facilities when they had none to speak of. Booker beware.