Wonderful stay, very helpful staff.
Definitely recommend.
Jack
2024 年 9 月入住 4 晚
10/10 超赞
Nelly
与家人出行
2024年09月21日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff provided excelente service
Nelly
2024 年 9 月入住 2 晚
10/10 超赞
Sigrid
2024年09月8日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sigrid
2024 年 9 月入住 1 晚
10/10 超赞
Ray
与配偶出行
2024年09月3日
满意:清洁度、员工和服务、住宿条件和设施
We have had a wonderful stay at Hotel Petronilla. The room was very nice. It was spacious, clean and comfortable. The staff was excellent. I can’t stress enough how pleasant and helpful the staff was. They went beyond with service. One gentleman (I wish I’d gotten his name) even went out and got Diet Coke for me when he realized that they were out. Breakfast was also very nice in a covered terrace. It was a little bit of a hike to the upper city but not too bad. All in all, I would wholeheartedly recommend this hotel..
Ray
2024 年 9 月入住 2 晚
10/10 超赞
Michaël,VIRY-CHÂTILLON
与配偶出行
2024年08月31日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Tout était parfait ! Un personnel au top.
Michaël
2024 年 8 月入住 6 晚
10/10 超赞
Hanne
与家人出行
2024年08月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Hanne
2024 年 8 月入住 2 晚
10/10 超赞
Dennis,New Lenox
与配偶出行
2024年08月13日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
The staff is absolutely fantastic. Francisco, Rebecca, and Joanne are wonderful hosts. They helped with dinner ideas and reservations, not to mention setting up a great E-Bike tour of Bergamo. The breakfast is very good with a nice patio to sit outside on in the morning. I wouldn’t hesitate to stay there again when I am in the area.
Dennis
2024 年 7 月入住 4 晚
10/10 超赞
Damian
团体旅客
2024年08月8日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Very well located, excellent customer service and great breakfast. Francesco was extremely helpful
Damian
2024 年 8 月入住 1 晚
10/10 超赞
真实旅客
2024年07月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Nydelig hotell, med fantastisk beliggenhet, og deilig frokost ☀️
真实旅客
2024 年 6 月入住 4 晚
10/10 超赞
真实旅客
与家人出行
2024年07月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Very nice hotel
Great stay! Nice and friendly staff. Valet parking worked perfect. Very nice room with good ventilation. Quiet and nice area. Breakfast superb. Just book it, Sure you will be satisfied.
真实旅客
2024 年 6 月入住 1 晚
10/10 超赞
Rita
团体旅客
2024年06月20日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Francesco was so lovely, nothing was ever too much. He looked after us with such care. All the staff was so impressive, their attention to detail was superb.
The breakfast was delicious and there was always plenty. We were so delighted with everything and everyone in this fabulous hotel. Highly recommend.
Rita
2024 年 6 月入住 5 晚
10/10 超赞
Michael,Santa Barbara
商务旅客
2024年06月17日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Quaint, nicely appointed, wonderful breakfast, infrared sauna, great location, style of rooms is hip and cool, and staff were superb!!
Michael
2024 年 6 月入住 1 晚
10/10 超赞
Marie
2024年06月13日
满意:清洁度、员工和服务、住宿条件和设施
Excellent welcome .customer service was outstanding .. and a beautiful breakfast .
Thanks for a wonderful stay
Marie
Marie
2024 年 6 月入住 1 晚
10/10 超赞
Olwyn
与配偶出行
2024年06月11日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
We loved The Petronilla hotel. Every thing about this place was perfect. Including the best breakfast ever. Eggs cooked to personal choice and presentation was lovely. Great selection of fruit and pastries too. Staff were so friendly particular mention to Rebecca and Joanne who made us feel so welcome. We didn’t get the guys name at breakfast but very helpful too. In a lovely part of Bergamo with plenty shops and restaurants nearby. About a 20 minute walk to Lecco station. We would recommend this hotel.
Olwyn
2024 年 6 月入住 1 晚
10/10 超赞
Maja
2024年06月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Maja
2024 年 6 月入住 1 晚
8/10 还可以
Sine
2024年06月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sine
2024 年 5 月入住 2 晚
10/10 超赞
Gary
与配偶出行
2024年05月23日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Great location in old town Bergamo, walkable to train station (for Naples), bus stops, shopping areas, and numerous restaurants. Very helpful staff, and great buffet breakfast plus made-to-order coffees and eggs. Would happily stay here again. Highly recommended!
Gary
2024 年 5 月入住 4 晚
10/10 超赞
Marianne
商务旅客
2024年05月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Marianne
2024 年 5 月入住 1 晚
6/10 一般
Keith
2024年04月11日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Extremely disappointed.
I was exceptionally disappointed with the reception department at the hotel. On arrival, we got lots of information and guidance to local places to go see eat etc. We were particularly warned to book a restaurant for Saturday night as the expectation was that the town would be very busy. The hotel staff offered to book on our behalf and we availed of that offer and asked them to book a particular restaurant for 8 o clock . We left it with them and headed off for a day trip. To my utter disappointment I got a phone call at 6.50pm while I was on a train back to go to the restaurant informing me that the only time available was a booking for 6.45 pm . I explained that I could not get there as I was on the train . I asked when was it booked . I was told that morning so I asked was did they not tell me then and I could have cut short my day excursion. No response and passed off as a misunderstanding/ miscommunication etc. It’s quite simple if and I say if it was booked that morning and the only time available was 6.45 pm you’d imagine that you would tell the customer that and let them make a decision on what to do. When I pointed this out I was told that they made a unilateral decision and believed ( I’ve no idea how) we were in the area and that we’d be okay / happy with 6.45pm . Anyway, no apology from them and passed off as a misunderstanding.No doubt the reception team will pass it off again a misunderstanding etc. but if a restaurant is not available let the client know ASAP
Keith
2024 年 3 月入住 4 晚
10/10 超赞
Thomas
与家人出行
2024年04月10日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Super imødekommende personale, min familie og jeg havde 4 fantastiske dage på Petronilla :-)
Thomas
2024 年 3 月入住 4 晚
10/10 超赞
Michael
2024年03月29日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
5 stjerner
5 stjerner må være på sin plads når alt går op i en højere enhed. Perfekt til par som base for at opleve fantastiske Bergamo.
Michael
2024 年 3 月入住 3 晚
10/10 超赞
Brian
与家人出行
2024年02月2日
满意:服务设施
This hotel is excellent. Very clean and well situated. Rooms are very nice and spacious. Breakfast is excellent quality. All the staff- Rebecca, Francesco, Paolo and Luigi are excellent. Their manner is first class , so is their desire to help in all ways. I thoroughly recommend this hotel. Superb