Not at all what I expected. The hotel is clearly more suited for locals. I got stuck with a half room with no window - obviously that was the room reserved for people that book through Expedia. The hotel location is bad making daily commutes to other parts of the city a nightmare. The hotel is not well known which makes it difficult for foreigners to find their way back to the hotel in a cab - even with an address. The staff was patient but clearly lacked an ability to communicate with foreign travelers. Next time I'll stick with a western hotel.
真实旅客
8/10 还可以
Joe,London
2011年10月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Language Problem
The Hotel was good but for a 4 * plus hotel--only one girl there spoke any English or any other language. Once the English speaking girl left it was hard to make oneself understood.
Hotellet har et rigtig god service, men problemet er at de fleste der arbejder på hotellet kan ikke tale engelsk. Det vil derfor give et mindre god service pga. kommunikationen.
Ali
2/10 糟糕
真实旅客
2011年06月20日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
4/10 很差
真实旅客
2011年06月17日
不满意:住宿条件和设施,员工和服务
Service OK No English No return on deposit
The hotel asked me to deposit $40 USD as deposit which I paid cash and they gave me a receipt. Its an unusual step so I forgot to ask for my deposit back upon check out.
After returning to US a day later, I got no response back when I sent an email. No one could speak English on the phone so that was useless. They did not respond even when the hotels.com representative called and sent them email.
I think the hotel staff should learn how to speak English if they want to host international guests.
真实旅客
6/10 一般
Martin,Fredericia, Denmark
2011年05月26日
满意:清洁度
不满意:客房舒适度
Not 4.5 star, Wrong location
We chose the hotel because of its location, near the subway, but this is placed wrong on Hotels.com. We gave up finding cabs that could find the hotel, and started taking the bus to the subway.
Beside that we chose the hotel because of its fitness room, which was temporally under construction?? - I wonder if it exists.
As described in other recommendations this Hotel is not near a 4.5 star hotel, No coffee and smelly carpets.
The staff doesn't speak very much English, but the try to help as much as they can.
Martin
10/10 超赞
真实旅客
2011年05月12日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
4/10 很差
真实旅客
2011年05月7日
满意:员工和服务
不满意:清洁度、住宿条件和设施、客房舒适度
Chinese Style
The hotel was by no means a 4.5 star property.
the pillows and sheets were plastic.
for two people they gave one towel.
the shower drain was clogged.
Only tea. No coffee or sugar.
No irron or irroning board.
Room carpets were dirty.
Staff had very poor english.
However, Lobby was nice and staff were kind.
choose a diffrent location!
真实旅客
8/10 还可以
真实旅客
2011年05月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Feitan Hotel - fräscht och trevligt
Fräscht rum. Det märks att rummen var nyligen renoverade. 10 minuter taxiresa in till Himmelska fridens torg.
真实旅客
10/10 超赞
Thomas,Houston, TX
2011年04月19日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A very clean place
It was a very clean and fresh smelling hotel with very nice bed, pillows as well as fresh sheets, which is very hard to see in China.
Most of the staff does speak English.
Much better than I expected based on my other stays in Beijing before.
Thanks to Hotels.com as well as Feitian hotel
Thomas
4/10 很差
Eitan,Israel
2011年04月3日
不满意:员工和服务
Not recomended
Staff simply don't speak any English they gave us a single room although we paid for business superior room than after many claim and help from guests that spoke bits of English they changed to double but still a small room and not the room we ordered just choose another hotel
Eitan
6/10 一般
真实旅客
2011年03月31日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
6/10 一般
真实旅客
2011年03月28日
满意:住宿条件和设施,清洁度
不满意:员工和服务
Not good for English speakers
If you don't speak Chinese, you will have a tough time here. I would say it's not quite a 4.5 star hotel. There is only one nonsmoking floor which is hard to get on. The rooms aren't bad but are a little small for this star level, and have very tiny windows that could make on go a bit crazy if you need to see outside.
真实旅客
4/10 很差
Tom,Amsterdam
2010年11月20日
不满意:员工和服务
Not impressed at all
Location is horrible. Even cab drivers have a hard time finding it. Some even do not find it.
English is a major issue for the staff. So if there is an issue (like I had with the reservation) because of the language barrier, it quickly turns into a nightmare
Staff is very unhelpful. If you want a taxi, you will have to stand on the street yourself to wave for a cab (the bell boys will not do it for you ... although they have nothing lse to do).
Check-out was a nightmare: my room had to be inspected. That took about 40 min and made me almost miss my flight. Then I got all sorts of mini-bar charges for things I never consumed b ecasue I was in a hurry (almost missed my flight) and the satff does not speak English, there was nothing I could do but pay. Horrible experience.
Breakfast is served until 9 am. No decent restaurant. Although the hotel has everything to be a four star hotel, it feels very uncosy. Rooms are OK though
Tom
8/10 还可以
真实旅客
2010年11月9日
L'Hotel è molto bello ma nessuno al suo interno parla bene l'inglese.
真实旅客
8/10 还可以
真实旅客
2010年10月31日
满意:住宿条件和设施,清洁度
真实旅客
6/10 一般
真实旅客
2010年10月14日
满意:客房舒适度,清洁度
真实旅客
4/10 很差
Sarah,New Brunswick, Canada
2010年06月30日
满意:清洁度、住宿条件和设施、客房舒适度
不满意:员工和服务
Useless staff in a bad neighbourhood
The hotel was more than difficult to find. Noone had heard of it. The phone number listed on Expedia did not exist. Finally received the phone number and called for directions. They hung up on me because they did not speak English. After finally finding the hotel, the staff were useless. They could not even show me on the map where they were located. They could not understand that the room had been paid for online. They could not give any information on how to get to popular tourist sights. The rooms were very nice and clean, but the hotel was on a long walk to a metro station. There was not even a convenience store close by.
Sarah
10/10 超赞
Krista,Scranton, PA
2010年05月7日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
A nice hotel
The hotel was clean and in a good location with taxi rides to many of the major attractions costing very little. The staff had so-so English but made every effort to accomodate us. The included breakfast was very good and there was a large western-style buffet in the evenings (not included). Rooms were comfortable and had both bath tubs (rare in China) and showers.