Probably one of my worst check in experience ever. The communication, the reluctance to assist and just don’t care attitude of hospitality workers seems shocking.
Gonaseelan
2022 年 3 月入住 3 晚
6/10 一般
Ayanda
2021年03月30日
Not so good as before, some areas where closed, they was no light on our pool Suite
Ayanda
2021 年 3 月入住 2 晚
4/10 很差
真实旅客
与家人出行
2021年03月16日
不满意:客房舒适度
What a joke!
We spent a family weekend here, with 2 couples sharing a 2 bed, 2 bath suite. The rooms were clean but very poorly equipped - remote controls didn’t work, there was no patio furniture & only one 2 seater couch for a 4 sleeper unit, hardly any crockery and glasses on the kitchen & whatever they was was from odd sets! Also no bedside lamps in bedrooms, threadbare towels and a light that shone all night outside the 2nd bedroom with no blind to block out the light. We didn’t sleep a wink until it went off with a timer at 5am. To top it all, there is no service directory and no telephone to call somebody in charge to get help. The general line which we googled was not answered when we called. There could have been a fire and nobody from “Management” would have been reachable!! What a joke!!
真实旅客
2021 年 3 月入住 2 晚
6/10 一般
panayiota
与家人出行
2020年03月9日
满意:住宿条件和设施,清洁度
panayiota
2020 年 3 月入住 2 晚
8/10 还可以
Denver
与家人出行
2020年03月2日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
comfy
I was at first concerned after reading reviews however as a family of 4 we were very happy and comfortable in room 104. Very neat and clean, everything you could need. My kids loved it. thank you
Denver
2020 年 2 月入住 2 晚
6/10 一般
真实旅客
2020年02月17日
满意:员工和服务
不满意:客房舒适度
I booked a room with a queen bed. The day before my date I received a call from a lady who asked to move us to another room coz the couple that was suppose to vacate extended. I said it is ok provided it is a similar room. she said it is bigger. I got to the room we found a double bed in one room and a 2 twin beds in another room. Honestly, it don't make sense to me that her idea of bigger is two separate rooms. i didnt have time to call her cos I was there for a function and I was already late.
真实旅客
2020 年 2 月入住 1 晚
4/10 很差
Robbie
2020年02月17日
不满意:住宿条件和设施,员工和服务
Robbie
2020 年 2 月入住 2 晚
10/10 超赞
Oomraj
2020年02月17日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
it was amazing - had booked another night because of it beigng so good
would i receive the addition rewards on my profile
Oomraj
2020 年 2 月入住 2 晚
4/10 很差
Sanjay
与家人出行
2020年01月13日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Supposedly a 5-star stay was more like a 2-3 Stay
Not so good:
Receptionist was awol for about 10 mins on arrival. Had to wait to check-in. During our stay receptionist was difficult to find at the desk, mostly unavailable.
New receptionist, unable to provide sufficient information about resort facilities.
One toilet in the room not working, no maintenance people available to repair for the duration of our stay.
No soap or toiletries provided in the room.
Found spiders in the bed.
Supposedly a 5-star stay was very dissappointing indeed. More like 2-3 star
Sanjay
2020 年 1 月入住 1 晚
10/10 超赞
skhumbuzo
2020年01月8日
skhumbuzo
2019 年 12 月入住 3 晚
6/10 一般
Adele
2020年01月7日
Adele
2019 年 12 月入住 3 晚
8/10 还可以
Ngwako
与家人出行
2019年12月21日
满意:清洁度、住宿条件和设施、客房舒适度
Lovely venue but the service was disappointing. No information was given out at check in on activities and amenities. There was connection issues with our dstv and towels are not changed daily
Ngwako
2019 年 12 月入住 3 晚
8/10 还可以
Prisca
团体旅客
2019年09月4日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Prisca
2019 年 8 月入住 4 晚
6/10 一般
Lesetja
2019年08月30日
满意:清洁度
不满意:客房舒适度,住宿条件和设施
terrible Zimbali Suite Room 319
It was terrible Zimbali Suite Room 319. The window in the bedroom had no blinds. The night shift guys gave us a salotape to close the window using a towel. 2. During booking we chose a Queen bed but the room had a double bed essentially they conned us. We want our money back. 3. The DSTV switched off while we were watching. Lastly we could not use the iron board because the holder underneath was broken.
Lesetja
2019 年 8 月入住 1 晚
8/10 还可以
真实旅客
2019年06月24日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Numero uno
It was good we enjoyed our stay
真实旅客
2019 年 6 月入住 2 晚
2/10 糟糕
Lufuno
2019年06月17日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The place did not look anything close to internet advert. Too expensive and horrible furniture. I will or stay there again.
Lufuno
2019 年 6 月入住 2 晚
6/10 一般
AB
2019年04月8日
满意:客房舒适度,住宿条件和设施
不满意:员工和服务,清洁度
I had no kids for the pots and my room was not cleaned accordingly