This hotel says it has a 24hr desk in the info. We arrived at 10pm and there was nobody there. Nobody answered the buzzer or the phone. When we contacted hotels.com they said they could not reach the hotel and could not confirm that we didn't stay there, so they refused to give us a refund... even though we booked another hotel the same night from hotels.com. I was expecting a sincere apology but instead have to go through the trouble of disputing this with my credit card. Crazy.
Jason
2019 年 5 月入住 1 晚
10/10 超赞
Andrea Sirio
2018年08月15日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Salento cortesia e disponibilità
Personale giovane e disponibile. Struttura nuovissima e tenuta in modo fantastico.
Struttura che in questa zona ha pochi uguali nel rapporto qualità prezzo.