I’ll start with the good. The property is in a prime location and a few walkable blocks from action on Peachtree St or a grocery store. The rooms and common areas look good and seemed to be clean. The continental breakfast was good.
Despite the good, the bad was overwhelming. I would not stay at this hotel again with my family. The property is poorly managed in critical locations. Starting with the arrival with the valet, we circled the block several times before finding the driveway for Staybridge. We were told to move and use the Crowne Plaza driveway instead - which was not our hotel. After getting to the right place, we spent more than one-hour checking-in at the front desk only to find that our room was not available at Staybridge Suites, the a/c was out in most hotel rooms, and to hear other guests complain of poorly cleaned rooms that had bugs and odors of pet excrement. We finally get a room in the connected Crowne Plaza - it’s clean, no bed bugs, no excrement. But no kitchenette or mini fridge for our family’s milk, drinks, etc. The bathtub poorly drains. The room has no a/c. And for whatever reason, ice machines don’t work on any nearby floors. Some are unplugged. Many of them weren’t there at all. It was a literal Easter egg hunt that I would not have wanted, especially if our stay was in the summer time.
Common areas were okay, I guess. Some areas of the hallways had wrinkled carpet and stains on the walls.
I will not be staying here again.