Overall, my stay at your hotel was very pleasant, and I appreciate the hospitality provided. However, I would like to share a couple of concerns I encountered during my visit:
I was unable to access the back door near the handicap parking area. When I inquired at the reception, I was informed that it was not functioning, which was inconvenient.
I was also denied an extra blanket when I requested one to cover my kids, which I found surprising.
I hope these issues can be addressed to improve the experience for future guests. Thank you for your attention, and I look forward to staying with you again.