Great staff and good service. Property not well maintained
Sunil
2024 年 9 月入住 1 晚
8/10 还可以
Pete
与配偶出行
2024年08月15日
满意:清洁度、员工和服务、服务设施
It looked like Heritage Hotel had seen better days. The staff were good and helpful. The first night the electronic door lock would make the kind of noise it made when in opening mode. Staff fixed it by disabling the lock to be purely mechanical.
Pete
2024 年 8 月入住 2 晚
4/10 很差
Joanna
与家人出行
2024年06月19日
不满意:员工和服务、住宿条件和设施、客房舒适度
L'hôtel très banal.
Le 2ème jour la chambre n'était pas nettoyée du tout! Vieux bouts de tapis dans le couloir! Staff géntil,le petit-déjeuner très banal,le dînner très correct.
Bien situé,grande chambre,mais besoin de rafréchissement en géneral.
Joanna
2024 年 6 月入住 2 晚
10/10 超赞
Milo,Burnsville
与家人出行
2024年03月4日
满意:员工和服务、服务设施、住宿条件和设施
Stayed for 2 nights. Food was great for a 3 star place. The staff was very friendly and helpful. It's an old hotel but great location. The walk around the lake is beautiful.
Milo
2024 年 3 月入住 2 晚
4/10 很差
Narendra
与家人出行
2024年01月30日
不满意:清洁度、服务设施、住宿条件和设施
The staff is great. They are accommodating and attentive. We had no problems with the staff at all.
However, this hotel is old and has not been updated or even maintained properly. The carpeted rooms smell so bad. We had them move us from our initial room because of the carpet smell to another that was only slightly better.
The carpets are old and pulling up at the corners
The bathrooms dont seem to be cleaned thoroughly between guests. The shower glass is cloudy with hard water stains. The sink and surround was also dirty with water spots. The paint is stained and the walls look dirty. The toilet had a ring of filth at the water line. The mattress was so hard and uncomfortable
The dining area had peeling wallpaper and old paint.
The food is below average at best. Each meal was disappointing. No taste and bland.
We left early because we had enough, we booked for 3 days and stayed only for 2 days. We booked another hotel and completed our vacation.
Overall I would NOT recommend this hotel to anyone, until issues above are fixed. We also met senior management who described why the hotel in such condition, seems excuses to us, but if you are opening for business then the property should be in a good condition.
Narendra
2024 年 1 月入住 3 晚
6/10 一般
Ellis
2023年12月13日
满意:员工和服务
不满意:住宿条件和设施,清洁度
Perfect location but a little run down
The Heritage is in a fantastic location, right on the lake and only a short Tuk-Tuk ride from the historic sites. We were greeted with friendly staff who were helpful. However we felt the place was a little run down and not very clean.
Ellis
2023 年 12 月入住 1 晚
8/10 还可以
Melissa
2023年03月24日
满意:清洁度、员工和服务、客房舒适度
Good base to explore the city.
This is quite a large hotel, but not many guests were staying when we were there. The rooms were well loved but clean. The service was great and the staff were happy enough to open up the pool bar and sports bar for us to have a pre dinner drink. The staff even organised for us to hire bikes, so we could ride around the lake and visit the temples.
The pool was great for a cool down at the end of the day.
There is not much in the way of restaurants around the hotel, but the food in the hotel is delicious and affordable.
Melissa
2023 年 3 月入住 2 晚
10/10 超赞
Renate
2022年12月29日
Renate
2022 年 12 月入住 1 晚
8/10 还可以
Renisha
与家人出行
2022年10月25日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Renisha
2022 年 10 月入住 1 晚
10/10 超赞
Indika
2022年09月4日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Indika
2022 年 8 月入住 2 晚
6/10 一般
真实旅客
2019年10月21日
满意:员工和服务,清洁度
真实旅客
2019 年 10 月入住 1 晚
10/10 超赞
真实旅客
2019年08月9日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2019 年 7 月入住 1 晚
8/10 还可以
真实旅客
2019年08月7日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
真实旅客
2019 年 8 月入住 2 晚
8/10 还可以
真实旅客
2019年08月4日
满意:员工和服务
真实旅客
2019 年 8 月入住 1 晚
4/10 很差
Rajiv,Colombo
与家人出行
2019年07月9日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The Swimming Pool was not in operation (I booked this hotel mainly because of the Swimming Pool).
The Minibar was not working (when complaining, they came and told it was working even though it was not getting cold).
It was a wet bathroom as the water splashes out of the shower cubicle.
Even though I checked-in at 9pm I was asked to leave at noon or pay Rs.2,500 for every hour I stay.
Rajiv
2019 年 7 月入住 2 晚
8/10 还可以
真实旅客
2019年03月22日
满意:清洁度、员工和服务、服务设施、住宿条件和设施
Location by the lake. The rooms were spacious and very clean. The bathroom was clean but there was a small water leak. I only stayed for one night and did not bother asking them to fix it. Did let them know there was a leak when leaving and they were very sorry about it and asked why i did not let them know earlier.
真实旅客
2019 年 3 月入住 1 晚
4/10 很差
真实旅客
与配偶出行
2019年02月15日
不满意:住宿条件和设施,清洁度
Felt this hotel has great potential as the grounds are beautiful and the lobby is as well. The pool was great although it had a poolside bar but no one attending it. The room was spacious but very worn as well as the towels and bedding. It was clean enough. The bathroom had a very strong odor - not sure if it was an air freshener but it was very overwhelming. The food was average. The service was friendly. But was just disappointed for the missing upkeep of this hotel
真实旅客
2019 年 2 月入住 2 晚
8/10 还可以
Alberto
2019年01月16日
满意:员工和服务
A mejorar ciertas cosas pues es muy viejo el hotel y las fotos engañan. No es un 4estrellas. La piscina lo mejor. La comida aceptable.
Alberto
2019 年 1 月入住 1 晚
4/10 很差
真实旅客
2019年01月14日
不满意:客房舒适度,清洁度
Breakfast was bad. Room was ordinary. Staff did not details about the town
真实旅客
2019 年 1 月入住 1 晚
8/10 还可以
Anders
2019年01月1日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Vakkert hageanlegg
Bra kvalitet og hyggelig personalet. Vakker hageanlegg
Anders
2018 年 12 月入住 1 晚
6/10 一般
真实旅客
2018年12月29日
满意:员工和服务
不满意:住宿条件和设施,清洁度
The property is rundown and needs an upgrade.The front desk staff were helpful.The food was good.
真实旅客
2018 年 12 月入住 2 晚
6/10 一般
Goncalo
2018年12月24日
满意:员工和服务
不满意:客房舒适度,清洁度
Grande potencial, melhorias necessárias
Grande infraestrutura com pessoal simpático.
Poderia ser um óptimo hotel mas necessita de mais manutenção no geral e um pouco mais de limpeza (está q.b.).
Vale que o serviço e simpatia superam as necessidades.
Goncalo
2018 年 12 月入住 1 晚
4/10 很差
真实旅客
2018年12月18日
满意:员工和服务
不满意:住宿条件和设施,服务设施
The bathroom was corroded and stank. Room was a bit dusty.