I hope you’re not in a hurry. You will need to exercise great patience waiting for simple things. The check-in process for some reason took 20 minutes, although we were the only people checking in. The drinks at the bar were delicious, although again wait 15 minutes to get your drink.
while napping, I was awakened to ask if I cared for turndown service. No big deal, until 10 minutes later when a different gentleman awakened me again and asked the same question.
At the buffet in the morning, they were crowded so a 20 minute wait was totally acceptable, but now I understand why, as it took 20 minutes to get a simple cup of coffee, and the orders for my omelette and French toast were also lost and took 30 minutes.
When we checked out, we left our luggage in temporary holding, and when we returned, it took 30 minutes to retrieve the luggage.
Overall, the staff was very polite and friendly, but there was absolutely zero sense of urgency to their work