Great location on A1, just outside Alnwick. Advised to check in between 16.00-18.00 but couldn't find anyone. We were eventually helped by another guest. Room was pleasant enough although beds were creaky and uncomfortable. Faulty toilet: wouldn't flush. Breakfast is in the dining room and we had to wait, which wasn't an issue, but if you like to keep ourself to yourself when away, this is NOT the place to go. Only 3 tables: each seating about 12 people, so forcing you to sit and eat with strangers. We were assured our toilet would be repaired while we were out for the day, but upon our return, it was still broken, but the thing that worried us most was that the full set of master keys had been left in our door, enabling anyone to gain access to our room. We then couldn't find anyone to speak to, so had to resort to phoning the place. The gentleman who then came to our room then told us there was nothing wrong with our toilet and couldn't see a problem, with the keys being left in the lock. We decided to leave early.