Wasn’t offered my upgrade for being a gold member of hotels.com but was given the smallest room. No view, tiny basic room, little storage, bathroom shower has been used and not cleaned. Toilet tool wasn’t new roll, had used tube of conditioner opened and left on side. Towels were thin and bad quality, and I can’t be certain but I found hairs in my bed and don’t think it had fresh sheets on. They were wrinkled and looked slept in. Not impressed at all. I booked another night on check in and now regret it. Also no VIP axels voucher offered or any perks ,, really wanted to love this place. But at over €330.00 a night for a tiny basis room I’m very very disappointed. Air conditioning wast up to the job and the the gentleman they sent to replace the shower gell didn’t speak English so I couldn’t explain the problem. Finally the phone by the bed kept beeping on and off all night to a stage I just had to unplug it. Noise from sweet steepers at 5 am also just made it worse. So so sorry but this isn’t a 5 star room or service. I travel the world in 5 star hotels. This except from the lobby. Wasn’t one