I stayed at the Doubletree Hilton Hotel in Alkhobar for six days and was disappointed with several aspects of my stay. While the lobby and reception area were marvelous, and the food was excellent, the condition of my room left much to be desired. The carpet in my room was dirty, and it was clear it hadn’t been shampooed. Additionally, the room had a strong smoke odor, which I suspect was due to being placed on a smoking floor.
The wash basin in the bathroom had a blockage and didn’t drain properly, and the toilet flush wasn’t efficient enough. The soap tray was also problematic, as the soap kept slipping off. I found these issues annoying and expected better maintenance.
Although the reception and front desk staff were excellent, my experience with room service was lacking. I requested extra towels, but they were never provided.
In summary, while the hotel shines in terms of food and the lobby, the room quality and service need significant improvement.
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