Filthy Beach Conditions: The beach was completely overrun with rotting seaweed, emitting a stench like manure that lingered across the resort. This wasn’t just a “natural” issue as management (especially a staff member named Victor) claimed—it was clearly neglected. On some days, there was no cleanup effort at all.
2. Drug Activity Near Guests: I witnessed individuals openly selling drug paraphernalia near the beach bar by Casa Alma—an area full of families and children. I reported this to staff, including Victor, whose response was essentially “we can’t do anything.” I was shocked. This represents a serious safety and security failure.
3. Management is MIA + Poor Service: It took over a day and a half just to speak with a manager. In the meantime, I spent three days trying to get dinner reservations—only to be told everything was booked, despite the restaurants being visibly empty. Our air conditioning didn’t work properly and was never fixed. I only got dinner reservations after practically begging staff.
4. Spa ‘Compensation’ Came with a Catch: After all these issues, we were offered complimentary massages. But the morning of, a supervisor called to ask me to sign a waiver so the resort could “justify” the free service—she admitted it was to avoid negative reviews. That felt manipulative and unethical. We declined the massages.
I would not recommend this resort to anyone, especially families. It’s unsafe, unsanitary, and managed with a lack of basic hospitality and int