格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否設有泳池？

是，此住宿設有3 個室外泳池及兒童泳池。

入住格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式需要多少錢？

截至 2025 年 9 月 16 日，2 位成人於 2025 年 9 月 21 日入住格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式 1 晚的價格低至 HK$2,063.78，未連稅及其他費用。價格為過去 24 小時內搜尋未來 30 日住宿的每晚最低房價，可能隨時變動。請選擇日期以查看最準確的價格。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否寵物友善住宿？

否，此住宿僅接待輔助動物。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的泊車位收費多少？

此住宿提供免費自助泊車服務。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：任何時間。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的退房時間是？

退房時間為 12:00。此住宿有提供延遲退房服務，費用為 USD15 (視乎客房供應情況而定)。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否提供全包式禮遇？

是，此為全包式住宿。活動包括浮潛、橡皮艇、單車等。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式位於哪裡？

此海濱住宿位於艾庫瑪爾，距離Akumal沙灘 4.5 公里，而且距離西普哈海灘和藍色天坑不到 10 公里。半月灣和瀉湖公園亦位於 15 公里內。

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式艾庫瑪爾區

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式是否寵物友善住宿？

否，此住宿僅接待輔助動物。

Q: 格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式的泊車位收費多少？

此住宿提供免費自助泊車服務。

10/10 優異

Julie (Fort Collins)

伴侶同遊

2025 年 9 月 16 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The property was wonderful. We upgraded to an ocean view room - well worth it. Food was amazing. So many restaurants to choose from plus the buffet. Employees are so friendly and helpful. The beach was quiet and they kept the sea weed under control. We’ve visited Grand Sirenis several times and will go again! My ONLY complaint is the push for membership. We made it clear that we did not want a membership and were still almost stalked by “member services” They were friendly about it and we just had to give a hard NO everytime

於 2025 年 9 月住了 6 晚

10/10 優異

Benjamin

2025 年 9 月 16 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Very nice staff at this resort. This is our second time here, and the staff are always friendly and go above and beyond to make your stay amazing. Our concierge team, Fernando, Dario, and Yessica , and also Omar, were very helpful and accommodating to our wants/needs/concerns. Food was great, coffee shops were a hit with us, and we loved the ice cream shop and tasty crepes. We had a great 4 day vacay!!❤️

於 2025 年 9 月住了 4 晚

8/10 不錯

Kym

伴侶同遊

2025 年 9 月 13 日

讚好：整潔度和住宿狀況

Housekeeping was great. Trying to get a dinner reservation was VERY challenging and the concierge staff were no help but the guest services were marginally helpful. The people who service the mini bars, coffee and waters took 4 days (out of 6) to finally get it right and supply us with enough water and coffee. Recommend to family/friends??? Maybe

於 2025 年 9 月住了 7 晚

8/10 不錯

jesus

家人同遊

2025 年 9 月 12 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The food is great, staff is friendly and helpful, but if you looking for cold rooms its not the place everyplace is room temp at best the only 2 places where there is actual cold air is the ice cream parlors and the coffe shop.

於 2025 年 9 月住了 4 晚

10/10 優異

KISHOR

多人同遊

2025 年 9 月 12 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Excellent ambience... Very Courteous, friendly, helpful, efficient staff. Convenient transportation. Numerous, delicious cuisine choices... Clean, well-eqipped rooms. Suggestions: 1. Frequent light sensor switch-offs were annoying. 2. Transportation frequency at times was inadequate.

於 2025 年 9 月住了 5 晚

10/10 優異

Oscar Oswaldo (Hercules)

家人同遊, 多人同遊

2025 年 9 月 10 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

La atención de Erik Medina,Adán y Edgar Ponce desde el check in fue excelente,todo el staff fue muy amable y servicial pero tengo que darle un reconocimiento especial a Erik Medina ya que siempre fue muy servicial y con una excelente actitud y siempre con una sonrisa,recomiendo 100% este hotel

於 2025 年 9 月住了 6 晚

10/10 優異

Jose M

伴侶同遊

2025 年 9 月 10 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

於 2025 年 9 月住了 3 晚

10/10 優異

Yunaisy

2025 年 9 月 8 日

讚好：整潔度、職員與服務和住宿狀況

And the best part was the excellent costumer services in all the areas

於 2025 年 9 月住了 5 晚

4/10 欠佳

Darren

多人同遊

2025 年 9 月 6 日

不滿：整潔度和住宿狀況

I did not receive my welcome drink upon arrival as stated by Expedia. The walking distance from the room to the lobby was too much some days and nights in the heat. Had to wait a while for a shuttle bus sometimes. Encountered cockroaches in the room on the first couple of nights. I had to get the room fumigated and place a towel under the door to stop it. The handle on the balcony door broke off and had to be replaced. Upon inspection it was clear that it had been broken a few times before. The plug in the bath was broken and had to be replaced. I used the bath twice and strangely after the bath had been drained the hatch in the bathroom ceiling started dripping water. Maintenance had to come to drain something. The bathroom lights were on a sensor, which is a design fault. At first they wouldn’t stay off, even if I was in the next room, or just came on by itself during the night. I had to get the sensor replaced which fixed the issue, however as they work on a sensor and the sensor was placed in the middle of the bathroom the lights would go out if you were in the shower cubicle. There were workmen dotted around everywhere cementing walkways and laying bricks. Workmen started drilling on the roof of a building at one of the pools one afternoon. There were areas of the resort that were noticeably smelly. The shoreline of the beach was full of smelly seaweed which had to be cleaned up by a tractor. Ultimately we didn’t use the beach. More to add, but not enough characters.

於 2025 年 8 月住了 10 晚

8/10 不錯

Lorenzo

家人同遊

2025 年 9 月 4 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Las habitaciones muy limpias, nuestro servicio de limpieza siempre fue excelente! Los restaurantes a la carta con buenos platillos, muy ricos en su mayoría, el buffet tenía muchas opciones, sin embargo el desayuno fue repetitivo todos los días casi lo mismo siempre. Piscinas en buen estado, show de teatro bueno aunque deberían de tener un itinerario de shows en la pared para saber horarios de inicio y de que tratará cada show! Normalmente eso se hace. Cafetería excelentes! Tostado con buen café y muchas cosas más como crepas! Su atención muy buena así mismo Sweet and salt, su bar-café de espera para que te den tu reservación en restaurantes, ayudó mucho. Inconforme con una equivocación de mi concierge que no logro darme mi reserva pero se entiende! Lo que no me pareció fue que me avisara ya que faltaba poco para mi cena y no a andábamos vestidos y alborotados, lo que salvó la noche bastante fue a los chicos de Guest Service moviendo cielo y tierra para darnos una mesa en el lugar que queríamos! Adán, Omar, señor Gabriel, Juan, etc. muchas gracias por todo, vamos satisfechos con su atención en todo momento. El spa fue una experiencia inolvidable! La atención de Gerardo si no mal recuerdo; fue estupenda, y las instalaciones muy buenas! Tal vez mi único disgusto sería lo mencionado y una no tan buena atención de un mesero.. algo descortés, así como de un chico de maletas… pero esperemos visitarlos algún día de nuevo.

於 2025 年 8 月住了 3 晚

8/10 不錯

Klajdi

家人同遊, 親子同遊

2025 年 9 月 2 日

讚好：職員與服務和住宿狀況

不滿：設施服務

We had fun at the resort. Big thanks to Edwardo and our waiter Anai

於 2025 年 8 月住了 10 晚

10/10 優異

Yolande

多人同遊

2025 年 9 月 2 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

From the moment we walked into the reception area we were treated like royalty. From a hydro spa treatment on the house to Adan that took care of our every need every day. We were pampered with dinner and cocktails at a different restaurant each night, with Carnal being absolutely fantastic!! The food was exceptional and variety plenty. Multiple pool areas to relax in. The resort was clean with staff continuously trying to make every moment memorable. Adan was truly amazing and planned our evenings to perfection. This was truly an amazing resort and an incredible experience!

於 2025 年 8 月住了 7 晚

10/10 優異

Alejandro

家人同遊

2025 年 9 月 1 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

La atención del personal es de verdad excelente

於 2025 年 8 月住了 2 晚

10/10 優異

Cassandra

伴侶同遊

2025 年 9 月 1 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

We had the most amazing time celebrating my husband's 38th!! We had many dining options and tons of entertainment through out the resort including a foam party, pool games and fire dancers as well as SO MUCH love music. We were able to easily book activities and we were welcomed by all the staff. Thank you to Adam for setting us up for success and to all the concierges. We will definitely be back one day with our future kids. ❤️✨🌴🐢⛱️💚

於 2025 年 8 月住了 4 晚

10/10 優異

Elena

伴侶同遊

2025 年 8 月 28 日

讚好：設施服務

Location, size, entertainment, food, customer service, everything is excellent! I will be back for sure!

於 2025 年 8 月住了 3 晚

10/10 優異

Jamie

家人同遊

2025 年 8 月 28 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

於 2025 年 8 月住了 8 晚

10/10 優異

Sheila

家人同遊, 親子同遊, 多人同遊

2025 年 8 月 27 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Is my second time coming, I could notice it was recently renovated and I loved it! Is a big resort with many different things to do. The rooms are great, with comfy beds and all you need . Great staff, specially out concierge Dereck he was excellent, always happy to help, with a great attitude and a big smile! The only thing they should work on is the ACs in the rooms that are not cold enough.

於 2025 年 8 月住了 6 晚

10/10 優異

Teresa

家人同遊

2025 年 8 月 27 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The Beach had seaweed

於 2025 年 6 月住了 4 晚

8/10 不錯

Ariel

家人同遊

2025 年 8 月 26 日

不滿：職員與服務

The only thing is to get the luggage and the Bell boys to get it and to clean the room. I had some difficulty to schedule to clean the home every day they coming to clean the room in not convenient time and if you tell them to come later, they’re not coming so basically three days out of five days to clean it two times

於 2025 年 8 月住了 5 晚

10/10 優異

Chantell

2025 年 8 月 25 日

讚好：整潔度、職員與服務和住宿狀況

於 2025 年 8 月住了 5 晚

10/10 優異

Andrew (MISSISSAUGA)

伴侶同遊, 多人同遊

2025 年 8 月 25 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

We had a wonderful stay! Our concierge Hanna was excellent and everything went perfectly.

於 2025 年 8 月住了 6 晚

10/10 優異

Arturo Solar

家人同遊

2025 年 8 月 25 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Excelente atencion por parte de todo el personal, el servicio esta de 10, gracias a juan de guest service que nos soluciono y adan que nos apoyaron y siempre atentos, el personal de recepcion y meseros tambien muy atentos, la comida de lo mejor, pudimos ir al asiatico, butchers y pueblito mexicano este ultimo una delicia la comida y la atencion lo mejor, pero en general todos muy amables. Kids club tambien muy amables las chicas , en futuro como recomendacion podrian ampliar mas la zona de niños sin embargo lo que actualmente esta muy bien. El spa buena atencion de gerardo y el personal en general. Hasta en el.check out fueron muy atentos el personal.

於 2025 年 8 月住了 3 晚

10/10 優異

Sebastian Camilo

多人同遊

2025 年 8 月 24 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

The resort had a lot of activities to offer. For both adults and Teens. This was my first trip with friends only and one was 16, totally exceeded expectations. Went to the disco every night. Made some nice friends. very nice workers and service

於 2025 年 8 月住了 7 晚

10/10 優異

Maryjane (Bronx)

多人同遊

2025 年 8 月 24 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

We had an amazing experience at The Grand Sirenis Resort during our mother-daughter trip. We stayed in room 2619, which was nice and clean. My only complaint was that the A/C wasn’t as cold as I would have liked. The resort itself is beautiful and very well maintained, with outdoor areas that were spotless and full of life. We even got to see animals we’ve never seen before—including monkeys—which was such a special touch. The food was definitely a 10/10. There’s a great selection of restaurants, but I recommend making your dinner reservations as soon as you arrive. On two nights, the only available times for Hibachi and Peruvian were 8:15 pm and 9 pm, which meant we missed the evening shows. We did catch one show, though, and they had colorful costumes, talented dancers, and the female singer had a beautiful voice. One night, there was a band (I believe they were called Electronicbonics), and they were incredible. We danced the night away and had so much fun. I usually only visit a resort once, but I have to say I would definitely consider coming back next time with my husband. The only suggestion I’d make to the hotel would be to add a few more shopping options on-site. For travelers, I’d also recommend bringing along any medicine you might need for allergies or if you get sick, since buying it at the resort can be pricey. Overall, the staff were very nice, welcoming, and friendly, which made our stay even more enjoyable.

於 2025 年 8 月住了 4 晚

2/10 很差

Jorida

家人同遊

2025 年 8 月 23 日

不滿：住宿狀況

Definitely not a 5-star resort. Pictures speak for themselves, but here’s my experience: Upon arrival, I asked for a room closer to the beach. The receptionist, Luz (or Luiz), told me those rooms were only for guests who paid extra — which was not true. When we got to our room, it smelled of mold. After insisting and speaking with her manager, she suddenly said it was a “misunderstanding” in English. By then, we had already wasted a full afternoon going back and forth across the resort trying to get a decent room. The phones in the room didn’t work, and there were no numbers posted anywhere to reach staff. Pool chairs were impossible to find — many guests (especially large groups of Brits) left towels overnight or before pools even opened at 7 a.m., leaving nothing available unless you were extremely lucky. Food was average at best — nothing memorable. The beach was covered in sargassum, which left an unpleasant smell. Overall, this resort is nowhere near a 5-star experience. Between the poor service, lack of organization, and disappointing amenities, it felt like a complete waste of money. I would not recommend and will never return.

於 2025 年 8 月住了 4 晚

會員價即訂即慳

格蘭塞倫尼斯瑪雅河度假村及 SPA - 全包式

Grand Sirenis Riviera Maya Resort & Spa - All Inclusive

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