巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式是否設有泳池？

是，此住宿設有3 個室外泳池。

巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式是否寵物友善住宿？

否，此住宿恕不接待寵物。

巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式的泊車位收費多少？

此住宿提供免費自助泊車服務。

巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式的登記入住時間是？

登記入住開始時間：15:00；登記入住結束時間：00:00。

巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式是否提供全包式禮遇？

是，此為全包式住宿。所有餐飲食品費用已包，活動包括滑浪風帆、浮潛、橡皮艇等。

巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式位於哪裡？

此住宿位於艾庫瑪爾的海灘，距離里維耶拉瑪雅的高爾夫球俱樂部和阿克吞承不到 2 公里。距離艾斯加素海灘 2.6 公里。

巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式艾庫瑪爾區

Q: 巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式是否設有泳池？

是，此住宿設有3 個室外泳池。

Q: 巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式是否寵物友善住宿？

否，此住宿恕不接待寵物。

Q: 巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式的泊車位收費多少？

此住宿提供免費自助泊車服務。

10/10 優異

Liying

親子同遊

2024 年 11 月 7 日

讚好：整潔度和職員與服務

晚上的餐厅不容易订位置，太少位置了。

於 2024 年 11 月住了 3 晚

10/10 優異

Jonathan Robert

伴侶同遊

2025 年 11 月 24 日

讚好：整潔度、設施服務和住宿狀況

Staff was amazing from beginning to end, the resort was picture perfect

於 2025 年 11 月住了 9 晚

6/10 一般

Nicole Leila

伴侶同遊

2025 年 11 月 17 日

讚好：整潔度和住宿狀況

We went here for our honeymoon for 5 nights and overall had a good time, but it is certainly not "5-star" or "luxury" by any means. Pros: - Beautiful grounds - Lots of places to explore, especially with the shuttle service to the other Bahia hotels - Great area to swim in the ocean, which is unique to the Akumal location - Great drinks - AC works well in the unit and the beds are comfortable Cons: - The staff are really not helpful at all for a supposed 5-star luxury hotel, they are nice at a surface-level but become standoffish as soon as you have any small need or problem and do nothing to help you whatsoever - The food at the buffet is just acceptable, it was the same every day with no variation - The a la carte restaurants are impossible to book unless you do so weeks in advance and the food is very hit or miss - Even as one of the luxury locations, you cannot get top shelf alcohol - The entertainment was overall subpar, we enjoyed the magic show but otherwise there were no other decent shows and no outdoor events like dancing or foam parties - The pools are beautiful but are not heated even when the weather is cooler outside

於 2025 年 11 月住了 5 晚

10/10 優異

Krasimir

2025 年 11 月 16 日

Everything and everyone is just good

於 2025 年 11 月住了 5 晚

10/10 優異

Harleen Kaur

2025 年 11 月 14 日

讚好：設施服務

Excellent

於 2025 年 11 月住了 5 晚

10/10 優異

Michael Alexander

2025 年 11 月 13 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

We had a great time!

於 2025 年 10 月住了 7 晚

2/10 很差

Jessica

伴侶同遊, 多人同遊

2025 年 11 月 10 日

讚好：整潔度

不滿：設施服務

The room accommodations were fine but the drinks were terrible. Like 1/10. We check in online 10 days before & couldn’t get a dinner reservation through the app. We reached out to the hotel & they said that they can schedule it for us then later said they could not. I asked for birthday banners for myself & my friends who travel with us in a different room but those request weren’t honored. Will not be returning. There is nothing luxury about it except the price.

於 2025 年 10 月住了 9 晚

6/10 一般

Hedy

親子同遊, 伴侶同遊, 多人同遊

2025 年 11 月 9 日

Room was fine, staff were very nice and helpful. Over half of my party got food poisoning here and were violently sick for a day. They couldn’t fully enjoy the buffet and some had to cancel their restaurant reservations because of it. Signing up for restaurant bookings was more difficult than needed, and most of the times you could just ask for a table anyway without reservation. App was not user friendly. Sometimes the restaurant staff would ask if we had the menu without allowing us to scan a QR code and would rush us to make a decision. Wish the app could show the menu as well as the reservation at the same time or the restaurant provide a paper menu. The map on the app for the resort was also very confusing and finicky. It sometimes didn’t show properly where the location was and just zoomed out to the whole resort. Food was okay, saltier than expected for many dishes. Was expecting restaurant quality to be higher since it was so hard to get a reservation but it wasn’t. A lot of their pudding desserts had no flavour. Entertainment at night was nice. Hours of operation for snack bar was not correct. The room was too cold with fan/AC at night so I grabbed a blanket from the closet but it had bugs living in it. The app allowed you to do many things like order room service or browse activities, but it doesn’t say if the activity is kids only or adults only. The beach was very nice, could see fish just by standing in the water.

於 2025 年 11 月住了 7 晚

2/10 很差

Brittany

親子同遊

2025 年 11 月 8 日

讚好：整潔度和職員與服務

A majority of our group got severe food poisoning eating at the breakfast buffet. It took several days to recover. Ruined our vacation and experience.

於 2025 年 11 月住了 7 晚

8/10 不錯

Michael Adam

家人同遊

2025 年 11 月 7 日

讚好：整潔度、設施服務和住宿狀況

Staff was great, food was good, but we couldn't get any reservations despite the fact the restaurants weren't busy. We tried to access the app prior to arrival to reserve before we checked in, sent an email as well trying to make reservations but was unsuccessful. Whoever answered the email thought I was trying to dispute the amount we were charged. Other than that, it was great. Construction going on so it was pretty empty.

於 2025 年 10 月住了 4 晚

10/10 優異

Marisol

2025 年 11 月 7 日

讚好：整潔度、職員與服務和住宿狀況

於 2025 年 10 月住了 6 晚

10/10 優異

German Antonio

多人同遊

2025 年 11 月 6 日

讚好：整潔度、設施服務和住宿狀況

Everything was amazing

於 2025 年 10 月住了 4 晚

10/10 優異

Mike David

家人同遊, 多人同遊

2025 年 11 月 3 日

讚好：整潔度、設施服務和住宿狀況

Although our room was starting to show its age, it was very clean and the staff was excellent. There was a significant renovation happening to many of the villas so it seems they are keeping the buildings as up to date as they can. The only downside was the food. The dishes at the buffet were consistently mislabeled and the restaurants were extremely difficult to book a reservation, although the food was excellent at the one reservation we did secure

於 2025 年 10 月住了 7 晚

10/10 優異

INHO

家人同遊

2025 年 11 月 1 日

讚好：整潔度、設施服務和住宿狀況

Room was so clean and maintenence was good. Servers were so kind and food was great.

於 2025 年 10 月住了 4 晚

10/10 優異

Nicole

2025 年 10 月 29 日

讚好：整潔度和住宿狀況

Everything was clean & staff super friendly and professional

於 2025 年 10 月住了 5 晚

10/10 優異

Florencia

2025 年 10 月 28 日

於 2025 年 8 月住了 6 晚

8/10 不錯

John Lawrence

2025 年 10 月 26 日

讚好：整潔度、職員與服務和住宿狀況

Very nice resort. Food was good but not the best.

於 2025 年 10 月住了 5 晚

10/10 優異

Amira

家人同遊

2025 年 10 月 26 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

We enjoyed our stay at this property. All staff worked very hard to make guests enjoy their stay. Minor issues still existed but didn’t take away from the overall fun and enjoyment. Issues: 1) people from other Bahia resorts were all over our Akumal resort. Even on the beach they were all over, which made our section of the beach crowded and chairs taken. Same for pool and pool area. I didn’t pay attention if that’s the case for the buffet because then it’s not fair for us paying for luxury and having others enjoy the same level of service while paying less. 2) the TV in the room needs upgrade 3) the water was weak but we asked the reception and they fixed the issue 4) more shows as we only had 2 during our 6 nights 5) dessert section was very poor. Needs more quality options. Ice cream selection also. Would’ve been better if we had different selection. Otherwise it was amazing time especially at the adults only section for the hotel

於 2025 年 10 月住了 6 晚

8/10 不錯

Abbas

親子同遊

2025 年 10 月 25 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Empty trays Washrooms with broken locks Washrooms with no hangers/hooks Delayed shuttles

於 2025 年 10 月住了 7 晚

10/10 優異

Araik

家人同遊, 多人同遊

2025 年 10 月 24 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Very nice and very friendly staff! Front desk staff are very professional! Restaurant staff nice and polite!! Customer service guys always help with any questions or issues. Bahia Principe!! Great job !!!

於 2025 年 10 月住了 7 晚

4/10 欠佳

Thresea

家人同遊

2025 年 10 月 24 日

讚好：職員與服務

不滿：設施服務

the water coming out of the faucet and shower was brown, and we couldn’t get any reservations for the restaurants had to eat the buffet which was sub par.

於 2025 年 10 月住了 4 晚

8/10 不錯

Michael

家人同遊, 親子同遊, 多人同遊

2025 年 10 月 23 日

讚好：整潔度、設施服務和住宿狀況

不滿：職員與服務

Reservations were difficult to get. The confirmation numbers provided by Expedia at the time of booking were incompatible on the Bahia Principe app to check-in 10 days in advance and make dinner reservations, which is required if you have a hope of making reservations. I had to message the hotel through Expedia and it takes about a day or 2 to hear back.. Some people in our group tried to make reservations upon arrival at the resort and the staff seemed very unsympathetic and basically said it was our problem that nothing was available. They did absolutely nothing to help us. Some of our group could only get 1 reservation for the week but no one got reservations for more than 3 or 4 nights. The resort advertises unlimited ala cartes for luxury guests, but I would not call getting 1 reservation over 7 days unlimited. The restaurants we went to were barely half full and some were closed. You should have more restaurants open and staff to accommodate reservations from all of your checked in guests. Expedia should work with Bahia to provide booking numbers that are actually work for making dinner reservations and shouldn't leave it up to guests to figure it out on their own. At the very least the need to check-in 10 days in advance to get dinner reservations should be clearly stated on the hotel page within expedia. Lack of reservation availability makes me question returning to a Bahia resort in the future.

於 2025 年 10 月住了 7 晚

8/10 不錯

Jeremy

伴侶同遊, 多人同遊

2025 年 10 月 22 日

讚好：整潔度、職員與服務和設施服務

The rooms were clean and the cleaning staff did great with making sure we had plenty of towels and the room was clean everyday. The staff at the bars, restaurants and throughout the whole property were very nice and attentive. I did have an issue of the air conditioner not cooling very well, so I requested a fan from guest services, and the guy said he would talk to his coworkers, but I never received a fan in my room. I also contacted guest services one night to have a technician come to the room and check the air conditioner however a technician never arrived. Some friends of mine also requested a technician come check the air conditioner in their hotel room, and nobody ever came to check theirs either.

於 2025 年 10 月住了 4 晚

8/10 不錯

Veronica

家人同遊

2025 年 10 月 22 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

Our family stay was very good. The property is nice and well kept. Service was good so was the food. Gabriel, Marcos and Jose from the a la carte restaurants were excellent and definitely deserve a personal mention. Dinner at Ku’uk was absolutely exceptional; 5 stars! However, I was disappointed about something between Expedia and the hotel: when I made the reservation in Expedia, I was asked the ages of my children then I paid what was asked. Upon arrival and check-in, I was told that because they consider 13 to be adults, I should paid a difference. I was furious. Why doesn’t the hotel tell that to Expedia that so Expedia can charge the correct amount at the beginning and not having to deal with that especially after a long flight? It’s a big fail from both companies and a terrible customer experience. At the end, a staff meme we helped up to get this resolved. The other things that was not a great experience, was having to book the a la carte restaurants. Not all of them open everyday and they have limited availability. The daily buffet is ok but if those reservations are not made at the restaurants, it can get really boring easily food wise. Like I said, we had a very nice time but we will for sure consider other options before booking here again.

於 2025 年 10 月住了 6 晚

10/10 優異

Jawhar

伴侶同遊

2025 年 10 月 21 日

讚好：整潔度、職員與服務、設施服務和住宿狀況

so many options

於 2025 年 10 月住了 4 晚

巴伊亞普林西比豪華艾庫瑪爾酒店 - 全包式

Bahia Principe Luxury Akumal - All Inclusive

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