Unfortunately, my stay at this hotel was far below expectations. While the room was lovely and the surroundings beautiful, several issues made the experience disappointing.
We opted for the all-inclusive package, but the food was consistently poor, often inedible. Both my boyfriend and I experienced stomach aches and diarrhea every day after dining, and we saw cockroaches in the kitchen.
We were also charged extra for burgers at the rooftop bar, which were supposed to be included and arrived cold and inedible. Additionally, the hotel does not clearly label food or allergens. My boyfriend, who is lactose intolerant, had a bad reaction after eating a soup containing dairy, which staff failed to mention.
To add to the disappointment, my boyfriend made special arrangements with the hotel staff for my birthday and followed up multiple times. Despite his efforts, on the day of my birthday, none of the planned surprises were delivered. He had to remind the staff again, which really detracted from the celebration.
While some staff were friendly, the manager was dismissive and seemed uninterested in addressing our concerns. Overall, the poor dining experience and unprofessional service overshadowed our stay. I would not recommend eating at this hotel, especially if you have dietary restrictions.