I got upgrade to facing the lake, the view is good. But hotel location is not in the center of city. Other is ok. Buffet breakfast is great, a lot of food.
Well trained staff for polite services, faimilier for Korean style
Clean and tidy environment
Next to the Inya Lake
Lots of choice for breakfast
Hong Ying
於 2018 年 1 月住了 6 晚
10/10 優異
hanwai
2017年12月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
还不错
很漂亮的湖景,早餐棒。
hanwai
於 2017 年 12 月住了 2 晚
8/10 不錯
hanwai
2017年12月22日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
装修味道
走廊地毯味道很大
hanwai
於 2017 年 12 月住了 1 晚
2/10 很差
Jimmy (HK)
2017年9月17日
讚好:整潔度、住宿狀況和客房舒適度
不滿:職員與服務
Terrible Service
Three things
1. At check-in, the lady pleasantly told us that the hotel upgraded us for free. We were delighted at first, but then i checked my phone and it was exactly the same type of room I booked. When I asked her about it, she made up some random excuse about how this is the only available room.
2. Unhappy about the situation i came down after I checkedin again to ask about upgrade options. The female manager again told me that they had upgraded my room. After I showed her my phone there was an uncomfortable silence. I asked about upgrade options and she said took 10 minutes to understand that I am willing to pay to upgrade the room.
3. We had two drinks by the pool. The hotel had some special where taking photo of the picture uploaded below entitles to 30%. When we asked about it, the same manager lady said it doesn't apply to drinks. The picture uploaded below clearly states BBQ & Bar and did not mention anything about not including drinks.
Although we are actually talking about a small amount of money and the fact that the rest of the hotel was very nice and new, the terrible service just ruined the whole experience for me and my fiance. Will lodge a formal complaint with the hotel
Jimmy
於 2017 年 9 月住了 1 晚
10/10 優異
Allen (Santa Ana)
2024年12月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is very nice but it is the staff that makes it so special. From the moment you walk through the front door you are pampered and made to feel special. Definitely opt for the Club Floor. The afternoon tea and evening snack/ dinner in the club lounge is great and included in the price.