I am absolutely disappointed by the lack of cleanliness in this room. Our covers were stained, there were fake nails on the floor, black spots in the tub, and debris on the carpet in the hall. I will not be recommending this hotel, and I regret not choosing a different one. I will never be returning here. This hotel should not be listed as it is not very clean.
Update: we were given a different room. Was promised it was clean. We move our stuff and surprise there feces on the toilet. I go to report it to front desk. Was given gloves and cleaner and towel to clean it up. We clean it up. Please don’t stay here. Thankfully I booked this thru 3 party. Was able to get a refund. The headache it cause and husband blood pressure going high is not worth it. Stay away.
Nemmessi
於 2024 年 11 月住了 2 晚
10/10 優異
BOLANDIS (Alameda)
多人同遊
2024年11月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Excellent and friendly staff.
BOLANDIS
於 2024 年 11 月住了 3 晚
8/10 不錯
Calvin Scott
2024年11月10日
讚好:整潔度、職員與服務和住宿狀況
WiFi not on when we came in the room
Calvin Scott
於 2024 年 11 月住了 3 晚
10/10 優異
Louis
2024年11月8日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The motel had a great location within easy walking distance of the historic area. The rooms were large and well appointed. The motel was quiet, the staff friendly and helpful, the breakfast excellent, and price was good.
Louis
於 2024 年 11 月住了 2 晚
8/10 不錯
Charmaine
家人同遊, 商務旅客
2024年11月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The train is loud. the elevator is far from check in. the pool you go outside to get to the pool
Charmaine
於 2024 年 11 月住了 2 晚
4/10 欠佳
Lauren
伴侶同遊
2024年11月4日
不滿:住宿狀況
The hotel is built into a hill so the lobby is really on floor 2. Our room looked out onto the back of the property so we parked the car to be visible from our window. Entering at the back of the property you come in on floor 1. This door is unattended and despite lots of signage that this door can only be accessed with room key the door was left wide open permanently. At all hours. Not just unlocked, but visibly propped open. The door to our room was clearly forced open at some point in time, and the damage just painted over. The whole building smelled old.
Lauren
於 2024 年 11 月住了 2 晚
4/10 欠佳
Melissa
親子同遊
2024年11月3日
不滿:整潔度和住宿狀況
Great location but clear Best Western is not concerned about the facility. Room had numerous examples of water damage as if it were affected by pipe leaks or other issues. Cleanliness was not a good factor either. The room should have been vacuumed prior to new guests checking in.
Melissa
於 2024 年 11 月住了 1 晚
6/10 一般
Elizabeth (Rocky Mount)
家人同遊
2024年10月28日
讚好:職員與服務
不滿:住宿狀況
PROS: Staff was excellent! Location is close to everything. The room & lobby ate clean given what the staff has to work with.
CONS: This property is in serious need of reimbursement. The bsck downstairs outer entry door was broken off and propped up against the outer wall. Safety was concerning because anyone could just walk into the hotel. There were entire areas in the hallways where the wallpaper had fallen (3rd floor) and was just pinned back up at the top. The ceiling in my room was wavy. There was a 3 inch gap at the bottom of the door so you heard every conversation in the halls. The outside window had a gap in it, so a steady stream of cold air came in. The black out curtain wasn't wide enough to cover the window, so a gap of light shown from one side.
I might would stay again, but not for the price I paid. It is extremely overpriced for the condition of this property. NOT the staffs fault, this is from the owners not caring. They have such great staff, the owners should give them a hotel to be proud of.
Elizabeth
於 2024 年 10 月住了 2 晚
10/10 優異
Sandra
伴侶同遊
2024年10月28日
讚好:整潔度、設施服務和住宿狀況
Mr Jim at the front desk was so very nice, excellent service and very helpful as it was out first time there, would definitely recommend this best western and Expedia ( also my first time using Expedia). Five stars all the way.
Sandra
於 2024 年 10 月住了 1 晚
6/10 一般
Valerie
伴侶同遊
2024年10月28日
讚好:整潔度和職員與服務
They said pool was heated but didn't feel like it. That was one of my criteria in choosing a hotel, went once and didn't go back over 4 days time.
Valerie
於 2024 年 10 月住了 4 晚
4/10 欠佳
Daniel
親子同遊
2024年10月27日
讚好:職員與服務
不滿:整潔度和住宿狀況
Our room was really dirty and our sink was clogged. Maintenance did come and unclog it. We were in a room next to a maintenance room and the sound of loud machinery kept us awake at night. There was also a hot/burning smell that didn’t go away, I’m assuming from the machinery in the maintenance room. Probably won’t stay here again.
Daniel
於 2024 年 10 月住了 3 晚
10/10 優異
John
家人同遊
2024年10月26日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Close to Williamsburg and nice walking area. They are do upgrade now to make it a better place. But would stay again
John
於 2024 年 10 月住了 3 晚
2/10 很差
Lucas (Matthews)
家人同遊
2024年10月24日
不滿:整潔度、職員與服務、設施服務和住宿狀況
Do not stay here. One of the most run down and dirtiest hotels I’ve ever stayed in. Mold on walls and curtains. Mattresses look 20 yrs old.
Lucas
於 2024 年 10 月住了 2 晚
8/10 不錯
Ann
2024年10月23日
讚好:整潔度、職員與服務和住宿狀況
It’s the 3rd time I have been here I will be back
Ann
於 2024 年 10 月住了 3 晚
8/10 不錯
Mark
2024年10月22日
讚好:整潔度、職員與服務和住宿狀況
Mark
於 2024 年 10 月住了 3 晚
8/10 不錯
Michael
2024年10月21日
讚好:整潔度、職員與服務和住宿狀況
.
Michael
於 2024 年 10 月住了 2 晚
10/10 優異
DAVID
家人同遊
2024年10月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
nice area
DAVID
於 2024 年 10 月住了 1 晚
8/10 不錯
Daniel
家人同遊
2024年10月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Only reason i gave 4 stars is because our room was just outside of elevators so since poeple love to chat at elevators it was noisier than desired at times.
Daniel
於 2024 年 10 月住了 2 晚
10/10 優異
Glenn (Carver)
家人同遊, 伴侶同遊
2024年10月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very clean staff was friendly and breakfast was decent
Glenn
於 2024 年 10 月住了 2 晚
10/10 優異
erez
親子同遊
2024年10月15日
讚好:整潔度、職員與服務、設施服務和住宿狀況
For the price, facilities (pool breakfast) and location adjacent to Colonial Williamsburg, I was very pleased. Not as nice as newer, more expensive resorts. But, for our needs and the reasonable price, very pleased.