A great customer service from the confirmation of the booking to leaving. All staff are friendly and helpful, the room was clean and spacious. I think it was the little touches such as Zed coming round at breakfast time checking in with everyone that they are ok.
Kay
於 2024 年 10 月住了 2 晚
8/10 不錯
Sally
2024年10月16日
讚好:整潔度、職員與服務和住宿狀況
Sally
於 2024 年 10 月住了 2 晚
4/10 欠佳
Denis
伴侶同遊
2024年9月13日
不滿:職員與服務和住宿狀況
I knew there would be stairs to climb, but I didn’t expect it would be eight flights to our room. A warning would have been appreciated. There was a strong smell emanating from the bathroom although the bathroom was clean we had to keep the extractor fan going 24 hours a day to confine the smell to the bathroom. The sheets were too small for the mattress and kept rucking up. It would have been appreciated if we had some help lugging our luggage up and down the stairs no one was available. I am sure that others must have complained about the smell in the bathroom and am surprised nothing has been done about it.
Denis
於 2024 年 9 月住了 4 晚
8/10 不錯
michael
伴侶同遊
2024年7月31日
讚好:整潔度、職員與服務和設施服務
Nice guesthouse with fantastic views on the doorstep,close to the beach and attractions,would use again although probably better not for those who struggle with walking.
michael
於 2024 年 7 月住了 1 晚
8/10 不錯
Michael
2024年7月19日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Michael
於 2024 年 7 月住了 1 晚
8/10 不錯
Richard
2024年7月3日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
My review
Well looked after, the bedroom had a nice character, however the bathroom en suite has had some sort of a make over but not to the best standard.
Richard
於 2024 年 6 月住了 1 晚
8/10 不錯
EMMA
2024年6月20日
讚好:整潔度、職員與服務、設施服務和住宿狀況
My top floor room with dormer window had great views out to sea - the payoff being 73 internal stairs in addition to the dozen from street level! I'd previously stayed at this property so was aware of the stairs and the property owner Emma also messaged me at the time of booking to check that there were no mobility issues.
After a minor issue around check-in times, I was able to quickly settle in and found my room to be clean and comfortable with good quality bedding and a generous refreshments tray. Supplementary heating was available if required but I found the room was toasty thanks to the afternoon sun.
Breakfast choices were made the previous evening and popped into a box in reception. Breakfast service ran smoothly with clear table allocations, a good supply of filter coffee, high quality items in my full English and branded cereals and preserves.
Overall, a pleasant stay and I would certainly stay again.
EMMA
於 2024 年 6 月住了 2 晚
10/10 優異
Rebecca
伴侶同遊
2024年6月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
We had a lovely short stay here, nothing too much trouble, had a great nights sleep, £3 parking permit was fantastic, breakfast was lovely
Rebecca
於 2024 年 6 月住了 1 晚
10/10 優異
Darren
2024年5月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
More than 199 steps 😁
Excellent choice for a last minute visit to Whitby. Stunning views overlooking the sea and a perfect location for exploring everything Whitby has to offer. Super clean and modern room and lovely full English breakfast. Nothing at all to complain about. If you can mange the 199 steps you will be fine here 😁
Darren
於 2024 年 5 月住了 1 晚
6/10 一般
David
2024年5月28日
不滿:整潔度
Location of guest house was excellent but as for all such properties in this area car parking has to be paid for using discs or cards purchased from the property. The Riviera was OK but not as good as we were expecting based on the historic reviews.
David
於 2024 年 5 月住了 3 晚
10/10 優異
真實旅客
多人同遊
2024年5月13日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very welcoming hosts. Handy for the Whitby Pavilion
真實旅客
於 2024 年 5 月住了 3 晚
10/10 優異
Marc
2024年5月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great value for money
Great venue, easy and very cheap parking. Fantastic breakfast.
Marc
於 2024 年 5 月住了 1 晚
8/10 不錯
Jan
2024年4月25日
讚好:整潔度、職員與服務和住宿狀況
Superb location
Jan
於 2024 年 4 月住了 3 晚
8/10 不錯
Jeff
2024年4月19日
讚好:整潔度、職員與服務和住宿狀況
Jeff
於 2024 年 4 月住了 1 晚
8/10 不錯
Karen
伴侶同遊
2024年3月28日
讚好:職員與服務和設施服務
A nice stay,great sea view,great location, lovely breakfast x
Karen
於 2024 年 3 月住了 2 晚
8/10 不錯
Neil
2024年2月22日
讚好:整潔度、職員與服務和住宿狀況
Neil
於 2024 年 2 月住了 1 晚
10/10 優異
Joel
2024年1月11日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great value! Lovely view!
No complaints from me. Fantastic value, amazing view, fantastic location! Will definitely stay again!
Joel
於 2024 年 1 月住了 1 晚
8/10 不錯
Mary
2023年12月29日
讚好:整潔度和職員與服務
A reasonably priced guest house which is very convenient for the beach walk and the town centre. Very good choices at breakfast.
Parking is, maybe inevitably, a trial!
Mary
於 2023 年 12 月住了 2 晚
8/10 不錯
Mavis
2023年12月8日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Mavis
於 2023 年 12 月住了 2 晚
10/10 優異
jonathan
2023年12月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Great little hotel with very friendly staff.
jonathan
於 2023 年 12 月住了 4 晚
10/10 優異
William
2023年11月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great value
William
於 2023 年 11 月住了 1 晚
4/10 欠佳
susan
多人同遊
2023年10月25日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
Very poor and unclean
The positives ….. bed was clean bath was clean.
Negatives ….. overall very unclean. Public toilet out of order. Staff unhelpful and rude. We were told breakfast was 9am - 10am arrived at 9:10 am to be told breakfast was finished. When we explained what we had been told at check in the response was “ in the twelve years we have had this hotel we have never said that !!!”
They then said they may be able to rustle us something up ….. it was terrible. Very poor food. Staff banging stuff down on the table obviously unhappy with us.
Coffee was undrinkable. Very dirty breakfast room.
Overall our experience was not good. Would definitely not return.
susan
於 2023 年 10 月住了 1 晚
6/10 一般
ROBERT
伴侶同遊
2023年10月15日
不滿:整潔度、設施服務和住宿狀況
Facilities not up to a good standard. Cleanliness poor. Shower cubicle unclean with mould and limescale.
Sink not secure and matress like a beanbag. Staff brilliant and breakfast nice.Dining area floor not cleaned as fluff and dust in dame place for 2 days