The hotel has a beautiful lobby with a coffee shop, huge bar, lots of nice lounging areas with multiple big screen TV’s and a view of the pool which had lots of nice seating areas all around. Beautifully decorated. There was plenty of free parking and large parking lot. Staff were mostly nice. After check-in, my husband took a cold shower because there was no hot water, the knob was broken and couldn’t shut off the water! We called the front desk, the girl was nice and offered to fix it right away. We chose to get a new room. She applied a $30 inconvenience credit. We went to the coffee shop next to the front desk, there was no one there. We stood, waiting awkwardly for someone as there were staff standing around the front desk but ignored us. The girl was busy with a customer, the 2 men in suits purposely avoided eye contact so they wouldn’t have to help us. Finally, one guy tried helping us but clearly had NO idea how to make coffee. I don’t think he even had a clue what a coffee machine was! We thanked him for trying and found a coffee shop nearby. Not the first time one of the men at the front desk avoided eye helping customers. The lobby was full of construction workers drilling and hammering the entire time so we couldn’t enjoy the lobby it was so obnoxiously loud! The night shift manager was very nice. He let us sit by the pool after it closed and had a couple beers.