I recently stayed at this 2-star hotel and had a very disappointing experience. The cleanliness of the room was poor, with a persistent sewer smell that made the stay uncomfortable. The amenities advertised were not provided, including the absence of a mini refrigerator. The balcony was extremely dirty, making it unusable. Additionally, both the shower and sink flooded, causing further inconvenience. Overall, I cannot recommend this hotel due to these issues.
Verenis
於 2024 年 6 月住了 3 晚
10/10 優異
federico
2024年6月25日
讚好:整潔度、職員與服務和設施服務
I wish spa prices were at least half off. Beverly hills prices, I wonder how locals can afford it
federico
於 2024 年 6 月住了 1 晚
10/10 優異
Jonathan
伴侶同遊
2024年6月24日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Jonathan
於 2024 年 6 月住了 1 晚
8/10 不錯
Agustin
2024年6月23日
讚好:整潔度
Agustin
於 2024 年 6 月住了 1 晚
8/10 不錯
Eduardo
伴侶同遊
2024年6月22日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Habitaciones amplias
Camas muy cómodas
Pero lo mejor es su personal
Eduardo
於 2024 年 6 月住了 3 晚
10/10 優異
Carlos Alberto (Ciudad Juarez)
2024年6月22日
讚好:住宿狀況
Carlos Alberto
於 2024 年 6 月住了 3 晚
10/10 優異
Rafael
伴侶同遊
2024年6月21日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Awesome place to relax l, definitely one of my favorite places in Valle.
Rafael
於 2024 年 6 月住了 3 晚
10/10 優異
Marijose
2024年6月21日
讚好:職員與服務和住宿狀況
Todo increíble, solo falto mayor limpieza
Marijose
於 2024 年 6 月住了 2 晚
10/10 優異
Sergio
2024年6月20日
讚好:整潔度、職員與服務和住宿狀況
Beautiful parking and staff
Sergio
於 2024 年 6 月住了 1 晚
10/10 優異
Lourdes
伴侶同遊
2024年6月20日
讚好:職員與服務和設施服務
This place is beautiful has potential but some areas need maintaining of water cleanliness or rooms need to be more top notch for the price. Missing hand towels , wall hooks to hang towels the details of a nice hotel. But it is a beautiful place the staff is amazing
Lourdes
於 2024 年 6 月住了 1 晚
10/10 優異
Veronica
多人同遊
2024年6月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Most excellent, relaxing and calm place to ever staycation at.
Veronica
於 2024 年 6 月住了 1 晚
10/10 優異
Ferial (Irvine)
家人同遊
2024年6月18日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Very quait and lovely place i will definitely return
Ferial
於 2024 年 6 月住了 1 晚
8/10 不錯
Brisa
2024年6月18日
讚好:整潔度、職員與服務和住宿狀況
Brisa
於 2024 年 5 月住了 1 晚
8/10 不錯
Lizbeth
2024年6月17日
讚好:住宿狀況
The Hotel was beautiful the only set back was the lack of staffing during the week. The drinks and spa are pricy.
Lizbeth
於 2024 年 6 月住了 2 晚
8/10 不錯
Alejandra
親子同遊
2024年6月16日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The staff was super nice. When we arrived the air conditioning was not working. They managed to fix it. The next day when we came back the air conditioning was not functioning again. We called for an extra towel and it never came. The night person came to see if he could fix it and they were not able to. It was already night time. They did offer us to change rooms but with our daughters stuff and everything out we were too tired to pack everything up. We enjoyed the food and the pool… But I don’t know if we would stay again longer than 1 day.
Alejandra
於 2024 年 6 月住了 2 晚
10/10 優異
Mildred
2024年6月9日
讚好:整潔度、職員與服務和住宿狀況
Mildred
於 2024 年 6 月住了 1 晚
8/10 不錯
Gyovany
2024年6月6日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Gracias
Gyovany
於 2024 年 5 月住了 1 晚
2/10 很差
Melissa
親子同遊
2024年6月5日
不滿:整潔度、職員與服務、設施服務和住宿狀況
We liked that the property had two pools and a jacuzzi. The restaurant was nice but overpriced. Also the hotel rooms were run down and dirty.
Stains on the walls also water damage in the bathrooms.
We woke up to water leak in our room at 2am.
That was dripping onto the bed. The situation was very inconvenient and all they did for us is a complimentary breakfast.
They charged us 235 pesos for two eggs.
When it clearly says 35 pesos.
Few staff members were very friendly.
But when I complained to restaurant about over charging us. They treated us very differently the next morning. The hotel is falling apart. we expect to relax and enjoy some peace. Hotel has guys working and doing construction in the rooms next to us. They don’t have consideration for paying guest.
I wouldn’t recommend staying in the hotel.
Melissa
於 2024 年 6 月住了 2 晚
10/10 優異
Erika
家人同遊
2024年6月1日
讚好:整潔度、職員與服務和住宿狀況
Todo!
Erika
於 2024 年 5 月住了 1 晚
2/10 很差
Ernesto
家人同遊
2024年5月31日
不滿:整潔度、職員與服務、設施服務和住宿狀況
I recently booked this stay for my wife and mother in law, the overall condition of the rooms is completely unsafe, windows that don't closed, ceiling lights that fell off from the ceiling, water leaking from the sink Side note: from "the new rooms" is what they called them. My wife had to move rooms in 2 different occasions at 3 am in the morning, Absolutely very poor customer service, my wife and mother in law didn't deserve at least an apology from the staff members. PLEASE SAVE YOUR MONEY, STAY AWAY FROM THIS PLACE.
Ernesto
於 2024 年 5 月住了 4 晚
10/10 優異
Ana
伴侶同遊
2024年5月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Nos encantó quedarnos aqui, super relajante, los dos muchachitos atendiendo el desayuno continental super amable y atentos!!
Ana
於 2024 年 5 月住了 2 晚
10/10 優異
Christopher
伴侶同遊, 寵物同遊
2024年5月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Great property the drive for the last half mile was rough but definitely worth it the resort is cool close to everything everyone’s negative reviews are just delusional this resort was really nice help attentive and respectful