This property is very poorly managed and maintained. Service is almost non-existent and the cleanliness is to very low standards. The location is in the middle of low income housing where you would not expect to be. Highly not recommended if you are seeking anything above standard
Raymond
於 2024 年 12 月住了 5 晚
6/10 一般
DAVID CORREA
伴侶同遊
2024年12月13日
讚好:整潔度和職員與服務
不滿:設施服務
I can't complain considering the cost. The property is clean and maintained. On the other side the services like towels or in place amenities are very limited.access to property is dirt around a poor area with lots of trash around. Local service team do the best they can to help. Again this place is OK if you are looking for a low cost place and do t care about other details
DAVID CORREA
於 2024 年 12 月住了 4 晚
10/10 優異
felix (loganville)
家人同遊
2024年12月7日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The property is clean and quiet place to relax.
felix
於 2024 年 11 月住了 7 晚
10/10 優異
Hannya Zasil
2024年12月5日
Hannya Zasil
於 2024 年 10 月住了 3 晚
6/10 一般
Kathryn
伴侶同遊
2024年12月4日
不滿:職員與服務、設施服務和住宿狀況
The restaurant was not open, the plunge pool was not cleaned and was low on water, there was hardly any water from the shower making it impossible to wash my hair. We stayed 3 nights and originally booked 7. Would not return.
Kathryn
於 2024 年 11 月住了 7 晚
8/10 不錯
David Silva
家人同遊
2024年12月3日
讚好:整潔度、設施服務和住宿狀況
The place is clean and quiet, good attention and service
David Silva
於 2024 年 11 月住了 4 晚
4/10 欠佳
William
伴侶同遊
2024年12月1日
不滿:設施服務
The property itself was fine but the area around the facility was difficult to navigate because the poor condition of roads (poorly or unpaved) potholes, terrible signage. I will not be back.
William
於 2024 年 11 月住了 6 晚
8/10 不錯
Carolina
伴侶同遊
2024年12月1日
讚好:整潔度、職員與服務、設施服務和住宿狀況
El hotel es muy bonito. El personal es amable, las instalaciones limpias. La habitación super cómoda. Pero al menos los dias que estuve no habian bebidas en la alberca. El cenote no tenia acceso, no se si con las construcciones se daño la circulacion del agua porque se veia algo turbio. Con la experiencia vip de expedia nos incluyeron desayuno, con buen sabor y suficiente porcion. Si lo recomiendo. Me volveria a hospedar sin problema.
Carolina
於 2024 年 11 月住了 2 晚
2/10 很差
Anaisa
伴侶同遊
2024年11月30日
不滿:整潔度、職員與服務、設施服務和住宿狀況
This hotel was nothing it looked liked on the pictures I booked Expedia should definitely do research before allowing people to book hotels. There were no amenities at this hotel bar restaurant all closed. Roads were very bad it’s in a very dirty neighborhood. As far as breakfast not worth it at all. I saw a roach in my room. Plunge pool, and all the other pools were very dirty looked like it had not been cleaned for days. During check in I was told the guy that takes the Expedia booking was unavailable and would need to wait till he came back or I had to keep calling on WhatsApp to see when he would be back. Worst hotel false advertising all around …
Anaisa
於 2024 年 11 月住了 5 晚
10/10 優異
Britnee
伴侶同遊
2024年11月29日
讚好:整潔度、職員與服務、設施服務和住宿狀況
A nice hotel for the city
Britnee
於 2024 年 11 月住了 2 晚
8/10 不錯
John
2024年11月27日
讚好:整潔度
John
於 2024 年 11 月住了 6 晚
4/10 欠佳
Athena Alexandria
伴侶同遊
2024年11月25日
讚好:職員與服務
不滿:設施服務和住宿狀況
Friendly staff. No hand or face towels at all just two bath towels. Breakfast is brought to you and it’s okay. No pool bar no restaurant. Pools are not clean only the rooftop pool is clean due to no trees hanging over it. Close to authentic Tulum and strip.
Athena Alexandria
於 2024 年 11 月住了 3 晚
6/10 一般
Krystal
2024年11月24日
Krystal
於 2024 年 10 月住了 6 晚
10/10 優異
Joseph
伴侶同遊
2024年11月23日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Está Exelente que tengan utensilios y electrodomésticos eso me encantó !!
Joseph
於 2024 年 11 月住了 5 晚
6/10 一般
Brittany
2024年11月21日
不滿:整潔度和設施服務
The property definitely didn’t have everything it said internet was horrible and the lights went out a few times
Brittany
於 2024 年 11 月住了 3 晚
8/10 不錯
Xenia
2024年11月21日
讚好:整潔度、設施服務和住宿狀況
Sehr schöne Anlage, tolle Zimmer.
Leider hat das Frühstück (kein Buffet) immer sehr lange gedauert, daher am Ende nicht mehr genutzt. Liegt in einer etwas sehr armen Gegend, hatte aber nie Angst im Dunkeln das Hotel zu Fuß zu erreichen.
Poolbar und Restaurant waren geschlossen
Xenia
於 2024 年 11 月住了 10 晚
10/10 優異
Michelle
伴侶同遊
2024年11月20日
讚好:整潔度、職員與服務和住宿狀況
Rooms are super cute! Was a little disappointed by the size of the outside “jacuzzi” that didn’t even get hot. The room service was alright but the vibes of the overall hotel were good.
Michelle
於 2024 年 7 月住了 3 晚
4/10 欠佳
shalom (Brooklyn)
親子同遊
2024年11月20日
讚好:職員與服務
不滿:整潔度和設施服務
The property managed by 2 different company that are fighting between of them , so there are many problems that affect who stays there. Very disappointed!
shalom
於 2024 年 11 月住了 2 晚
2/10 很差
Maribel
2024年11月20日
Maribel
於 2024 年 10 月住了 1 晚
10/10 優異
James
2024年11月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
Wonderful stay at The Waves Tulum. The beds are very comfortable, the air-conditioning was cold and the WiFi was strong. I would definitely stay here again during my next vacation to Tulum.
James
於 2024 年 10 月住了 27 晚
8/10 不錯
Alexis
伴侶同遊
2024年11月19日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The Waves is a beautiful resort - clean with great amenities and wonderful staff. We especially enjoyed the pool and the spa area... I had one of the best massages of my life! Regarding our room, it was clean and well kept, and we really enjoyed the tub on our balcony. The shower was great too. Our biggest issue was with with the toilet seat that wouldn't stay on. Also more towels would've been appreciated. Wifi throughout the facility was quite spotty for us. Overall, a great stay - 4/5!