I’m extremely disappointed with this hotel. It was very dirty, and the customer service was poor. Upon arrival, the reception area smelled heavily of cigarettes and felt unclean. When I reached my room, I noticed the door handle and door were filthy, with an unknown substance smeared on them.
The room itself smelled terrible, with a strong odor of cigarettes and something unpleasant. I tried to clean the door with wipes and was shocked to find what looked like blood on the air conditioner and door. When I reported this to the staff, they claimed it was from Halloween the day before and that it was “fake blood.” While I wanted to give them the benefit of the doubt, it was clear that the room hadn’t been cleaned properly.
Given the unsanitary conditions, I was especially concerned for my toddler’s health. I didn’t want another room—just a refund so I could leave. The entire experience felt unsafe and unwelcoming.
They definitely refuse to give me a refund and I still left wouldn’t recommend this place if you have children