On arrival told where we were staying went to the room no curtains went back oh we will move you and we have upgraded your room oh thankyou, new room no bulbs in bedside light singular only one double socket in room hmm wont be going back
Nigel
2024 年 7 月入住 1 晚
10/10 超赞
Clive
2024 年 8 月 28 日
Clive
2024 年 8 月入住 1 晚
2/10 糟糕
Andrew
团体旅客
2024 年 8 月 25 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
This hotel is extremely run down, the reception area resembles a building site, reception was never manned.
No towels available and television not working in one of our rooms.
Avoid
Andrew
2024 年 8 月入住 1 晚
6/10 一般
Marek
与配偶出行
2024 年 8 月 19 日
满意:员工和服务
hotel is old and i think it needs a complete refurb
Marek
2024 年 8 月入住 1 晚
6/10 一般
Razvan
与家人及幼儿出行
2024 年 8 月 17 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
I don't recommend this place
Razvan
2024 年 5 月入住 1 晚
2/10 糟糕
Niaz
与家人及幼儿出行
2024 年 8 月 16 日
不满意:清洁度、员工和服务、服务设施、住宿条件和设施
We had a terrible experience. The windows did not open and were unclean. The carpet was unclean too. The beds had one pillow per person with no headboards on the bed. We had no towels and were told they were waiting on the towels - we got these just before checkout. Overall an unpleasant experience.
Niaz
2024 年 8 月入住 1 晚
4/10 很差
Rami
与家人出行
2024 年 8 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved .
The shower was broken and leaking unable to used it .
No towels provided until I asked for it , we’ve been family of 4 two towels only for all !!
The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Rami
2024 年 8 月入住 1 晚
4/10 很差
Rami
与家人出行
2024 年 8 月 16 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
The room has wooden bunk beds but they are very old and weak made noise every time when the children moved .
The shower was broken and leaking unable to used it .
No towels provided until I asked for it , we’ve been family of 4 two towels only for all !!
The are no socket near to the bed struggling to charge the phones or using my CPAP machine as I have sleep apnea.
Rami
2024 年 8 月入住 1 晚
8/10 还可以
真实旅客
与家人出行
2024 年 8 月 15 日
不满意:清洁度、住宿条件和设施、客房舒适度
真实旅客
2024 年 8 月入住 1 晚
2/10 糟糕
Vera
2024 年 8 月 14 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
AVOID AVOID AVOID! Rip Off. Dirty. No service.
AVOID AVOID AVOID!!! This hotel is a building site that hasn't seen a cleaner for months. Please read more on TA if in doubt!
The first room we got offered had no curtains, a dirty bath full of hair, and had a strong paint smell. The second had a burnt bed, holes in the sheets, and a filthy carpet. We did NOT stay and I suggest you dont even book.
You pay on site so can't get a refund through hotels.com. We spent an hour on the phone with 'customer services' only to be told their policy required them to escalate the issue to 'the management' . 2 days later our refund request was declined for no reason.
A total rip off, they know everybody would request a refund through this portal hence they take your cash on site.
AVOID AVOID AVOID
Vera
2024 年 8 月入住 1 晚
4/10 很差
Ramon
商务旅客
2024 年 8 月 11 日
满意:客房舒适度
Very cheap, very old and basic. Ok for a night
It is ok for a night. It is very basic so if you are looking for a cheap deal is ok. Disappointed with the water temperature in the shower. Was a bit cold for me.
Ramon
2024 年 8 月入住 1 晚
4/10 很差
Mayura
2024 年 8 月 3 日
不满意:清洁度、员工和服务、住宿条件和设施
Mayura
2024 年 7 月入住 1 晚
8/10 还可以
Rachel
与家人出行
2024 年 7 月 31 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Rachel
2024 年 7 月入住 1 晚
6/10 一般
Beverley
2024 年 7 月 30 日
不满意:客房舒适度,住宿条件和设施
Overnight stay
Room was what we paid for - cheap and cheerful. Nothing special. Windows were filthy but the view was great. Leaving the windows open meant it was very noisy. We were next to the stairs so also heard everyone coming and going. Mattress was old and springy.
Beverley
2024 年 7 月入住 1 晚
2/10 糟糕
Harvey
2024 年 7 月 15 日
不满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Harvey
2024 年 7 月入住 3 晚
2/10 糟糕
Sandrah
商务旅客
2024 年 6 月 27 日
不满意:员工和服务
The service at this place is terrible. The staff are unavailable. It’s so frustrating. The neighborhood is beautiful. The place is walkable to and from the train station.
Sandrah
2024 年 6 月入住 3 晚
2/10 糟糕
Kirsty
与家人及幼儿出行
2024 年 6 月 9 日
不满意:住宿条件和设施,服务设施
This hotel was disgusting I wouldn’t have left a dog here let alone human however customer sevices were great when I called them and they transferred us to TorPark hotel which was spot on very clean and staff were amazing nothing was ever too much trouble! So definite no go for Richmond hotel but Tor park is recommended
Kirsty
2024 年 6 月入住 1 晚
8/10 还可以
Sukhbeer
与家人出行
2024 年 6 月 9 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
Sukhbeer
2024 年 6 月入住 1 晚
8/10 还可以
Carmen
与家人出行
2024 年 5 月 31 日
满意:员工和服务、服务设施、住宿条件和设施
The hotel is a lovely place, the staff was friendly and very helpful.
On the days when we stayed the unique bad things we encountered were noise guesses in the room next door, so we couldn't really rest as we expected but apart from that attention at the hotel in great!
Carmen
2024 年 5 月入住 2 晚
10/10 超赞
真实旅客
2024 年 5 月 30 日
满意:清洁度、员工和服务、住宿条件和设施、客房舒适度
真实旅客
2024 年 5 月入住 4 晚
2/10 糟糕
Rofik
与家人出行
2024 年 5 月 28 日
不满意:清洁度、员工和服务、住宿条件和设施
It was the worst place I have ever been to
I went to the property after looking at the condition of it I did not want to stay there with my family I felt unsafe
I had to stay at a different hotel on the day
I would like to request a refund for my hotel please
Thank you
Rofik
2024 年 5 月入住 1 晚
2/10 糟糕
DAVID
2024 年 2 月 3 日
DAVID
2024 年 2 月入住 1 晚
10/10 超赞
Kirsty
团体旅客
2023 年 12 月 10 日
we always stay at the Richmond hotel when we go away the staff are friendly . Ali on reception is lovely very welcoming and friendly always happy to help with anything or anything and also the manager Shazly very friendly and welcoming and very helpful love staying at this hotel and can’t wait to come back for new year weekend see you again soon kirsty and ry
Kirsty
2023 年 12 月入住 2 晚
6/10 一般
Karen
与家人出行
2023 年 9 月 30 日
不满意:服务设施
Very old and dated bed could do with being changed very old not comfortable at all