「Overall the Tanoa is a great hotel, nice staff, clean and tidy with good facilities and amenities.They let themselves down by ridgedly sticting to the rule of no refunds. Because of circumstances beyond our control we had to cancel a booking made through Expedia. Those circumstance caused us to stay at the Tanoa for four days just not the day we had to cancel. No refund or credit towards our extra days of stay. Tanoa tried to say it was Expedia's policy which was not true. Expedia were great...