This is the first time at Hilton and it was by far the WORST hotel I have ever stayed it. I was there for 5 days. Staff is incredibly rude the entire stay especially the front desk. Also, they are the ONLY hotel who requires a $500 incidentals charge on your credit card at check in! The other hotels only charge $150. Then they charge a mandatory $30 a day fee! The hallways in the hotel were freezing cold at all times. We went to use the hotub outside and it wasn't even warm. An employee working at the pool offered to turn it on but I told him by the time it warms up, I don't want to be in it anymore. I called for my valeted car in advance and they never had it. Took 20 mins to get my car every time. The young men at the front desk do not like it when you approach and interrupt their conversation to ask questions either and are very rude. The ONLY great experience I had was Dino, the valet on my last day. He was pleasant, he went out of his to retrieve something in my car for me after parked and was very friendly and personable. Hilton, your fees are ridiculous, your service is horrible and your staff is rude. This is the only hotel with no continental breakfast and no guest laundry either. Everything and everyone at this hotel cares more about money and nothing for the guests. The lighting in the rooms are also horrendous and only 2 lamps in the whole room which is not enough light to work.