This hotel stay was very disappointing. A hot breakfast was promised, but we were informed that the kitchen staff had the day off. Despite the hotel not appearing busy, our request for extra pillows was denied without any effort to accommodate.
The safety of my family was a major concern due to the large number of homeless individuals around the building, some engaging in drug use and freely entering and exiting the hotel.
To make matters worse, a family member got stuck in the elevator, which caused her to have a panic attack and struggle to breathe. The staff showed little empathy, dismissing the situation as routine and admitting that it happens often.
This was an awful experience, and I will not be staying here again.