I ordered online and stayed from February 23rd to 29th. On the night of the 25th, I found that there was no air conditioning and hot water for bath.. I went to the counter to check, the two staff members told me that it was not their fault. I had to wait until midnight with the air conditioning was restored before I could sleep. If I had not checked them in person, they did not take the initiative to notify the guests of this situation... On the night of the 27th, when I returned to the hotel room, they did not clean the room, change towels or tidy up for me..I was too tired, so I did not tell them immediately. When I returned to the room on the evening of the 28th, all the towels had been replaced, but the toilet was not cleaned. In fact, I would like to ask if this is the level of a four-star hotel in Sydney and it costs about A$400 per night during my stay.