At check in, we were handed an envelope with information, no introduction from the man at reception as you would normally expect, information about breakfast/dinner times and locations. Not a friendly interaction or a good start.
Low level of cleanliness throughout the building. Hair all over the bathroom floor. I cleaned it up and gathered almost a full handfull of someone elses hair from the floor and within the towels. At breakfast, the cutlery and bowls were dirty, the tea bags had been emptied into a bowl and looked stained like water had dripped on them some time ago.
We visited the "bar", service was slow, there was no atmosphere in the the floor was dirty, there were dirty glasses left on the bar, one of our drinks came in a dirty glass.
Poor attention to detail at breakfast e.g. not the correct number of cups, missing/dirty cutlery, additonal charge of £4 for some breakfast items which seemed unnecessary. The cooked breakfast was really small 1 egg, 1 sausage, 1 bacon, 1/2 a tomato, beans & mushrooms. The couple next to us were offered 2 eggs, we were not.
