The staff members of the hotel were not helpful.
Upon check-in, booking was not found even I showed hotel confirmation from Citrip through which I booked the hotel.
Full payment and deposit were required at the time of check-in but no receipt was issued as a standard practice.
When asked for information, hotel staff were indifferent.
When check-out, yet no receipt was issued till after rounds of negotiation.
In general, the hotel was clean with good location ; near to a walking street where food, restaurants were available.
It is, however, attitude and working procedures need improvement in order to keep repeated customers; not taking advantage of its location.
I was not expecting much when I booked this hotel. However, I must comment on my overall stay there that was just fantastic. I was checked in earlier than the check in time as they had available rooms at that point in time. I was also given tea break coupon so that I may have tea break during the afternoon which was a great surprise. In addition, they had transportation to take us to the tourist attractions like the boat ride, Humble Administrator's Garden and Tiger Hill. This hotel was built with the comfort of guests in mind. They had power banks in walkway to our room and also a microwave oven for guests to use. I found that extremely useful as I had brought back some leftovers and was able to heat it up. The staff was really nice and friendly and helpful. Since it was my first trip to Suzhou, I found that extremely comforting. The street shopping area was just 300m away. Talk about lucking out and getting the perfect hotel with convenient location and exceptional service that is second to none. It was like staying at a Five Star Hotel but at a 2-3 star piecing. One of the drivers, Chi, was especially nice to us and along the way explained the history of Suzhou. I will definitely go back to Hovle if I ever visit Suzhou again and will recommend this to all my friends and family.
Su Myn
於 2019 年 3 月住了 2 晚
10/10 優異
Jonathon
2018年12月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Very nice hotel and interior
This is a really nice hotel. Photos on the website don't do it justice.
One thing to note, you'll need to look up "hivle" mansion as the wrong location appeared if you entered the hotels name in Google maps
Jonathon
於 2018 年 12 月住了 1 晚
10/10 優異
Nick
2018年12月14日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Comfortable stay in a traditional building.
Firstly, this is a hotel converted from a historic building so one must first be prepared not to expect a modern luxurious room. Bearing that in mind, the hotel does try to provide all the facilities that one would expect from a modern hotel. There is a lift even thought he room is 4 stories. The room is well-equipped and the additional heater was extremely helpful for the cold weather. The bed was comfortable (though the pillows could be more fluffy). Particularly appreciated the wide variety of TV programmes available, though most are in Mandarin. The hotel restaurant, where both breakfast and complimentary afternoon tea was served, was simple but cosy, and a nice place to relax in. It's proximity to the major tourist attractions made it a very convenient location to move about, and I would suggest walking than using other forms of transport.
Nick
於 2018 年 12 月住了 2 晚
8/10 不錯
真實旅客
2018年11月5日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Nice traditional hotel in a great location
We stayed for one night at the Hovle Mansion Club and booked a deluxe twin room. Due to unexpected flight delays we were due to arrive after midnight but upon emailing the hotel, we receive a prompt acknowledgement advising us of their 24 hour staff presence. The night staff spoke little / average English.
We were allocated a deluxe business twin room with two large double beds on either end separated by the TV cabinet in the centre. Not sure if this was intentional or if this was the last available room but was greatly appreciated! The room was large with separate office desk, two sofas and bathroom with shower and separate bathtub plus a nice view of the old Suzhou town rooftops. Our only dislike was the slight mould and blacked grout in the shower cubicle but otherwise spotlessly clean room.
Breakfast was nice with a variety of Chinese breakfast options, some Western items (eggs, sausages, bacon, mushrooms, toast and cereal) and also a noodle bar station. We were also given vouchers for afternoon tea and cakes but as we had an early departure we did not get to try this.
The hotel is in a more traditional Chinese style and located in the old part of Suzhou "Gusu" which is great to explore the local attractions and waterways on foot.
Tip: print out a basic map of the hotel location as our taxi driver struggled to find it from Suzhou train station due to the small alleyways in the old town.
Would definitely stay again!
真實旅客
於 2018 年 10 月住了 1 晚
10/10 優異
真實旅客
2018年10月24日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Worth to stay
Strong recommendation for this hotel. It's close to many historic touring spot just by walking. Nice service for free shuttle to take me to another touring place. The room is clean and comfort
真實旅客
於 2018 年 10 月住了 2 晚
10/10 優異
Y (Edmonton)
2018年9月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
It’s super close to shopping district and gardens. So many nice shops within 20 min walking distance
Y
於 2018 年 9 月住了 2 晚
10/10 優異
Man Lun Amy
2018年7月29日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Beautiful hotel and excellent location and service
The hotel is set in a beautiful old mansion, with a lovely garden. Staff was friendly and we were nicely upgraded to I believe the deluxe suite. Room was clean and comfortable, and the staff is always eager to make sure we are well taken care of. Location is excellent as it’s right by the historical and picturesque Ping Jiang Road, where you can go for a casual stroll and some souvenir shopping. Cars can be arranged in advance to certain sights for free. I would definitely stay here again for my future visits.
Man Lun Amy
於 2018 年 7 月住了 3 晚
8/10 不錯
Yi (Seattle, WA)
2018年7月21日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
The hotel show its age, but the service is really good. We checked out early to capture our train and the staff packaged the breakfast for us to eat on the road (the booking covers breakfast)
Yi
於 2018 年 7 月住了 5 晚
10/10 優異
真實旅客
2018年4月17日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
Huge room with comfortable bed
The bed is amazingly comfortable and I wish I could order the same bedsheets and pillows. The room is huge and I had a wonderful stay.