Good, Near the SUWA lake.
SUWA lake and FUJI mountain can be seen.
Kindly front desk service.
It also has a good hot spring and souveior store.
It is a great traveling experience.
Upon arrival, the hotel did not have my reservation at hand and seemed to have trouble locating it at first. I paid and went to my room. It stank of cigarettes. I went back downstairs to see why I wasn't in a no-smoking room as requested. The hotel said it was only a request and they did not have any rooms wih two beds that are no smoking.
1. I blame myself for not checking.
2. Expedia needs to know that the hotel has no no-smoking rooms with two beds.
I will never stay at the hotel again, nor will I ever use Expedia again.
David
於 2017 年 11 月住了 1 晚
8/10 不錯
SEYONG
2017年11月2日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
스와호수 때문인지 모기가 많이 들어와 있었습니다. 주의문이 있었는데 빨리 안닫는 바람에 꽤 많이 잡았네요.
대형욕탕도 있어서 괜찮았습니다.
SEYONG
於 2017 年 10 月住了 1 晚
6/10 一般
Masaki
2017年10月5日
Masaki
於 2017 年 10 月住了 1 晚
2/10 很差
Dissatisfied (Sweden)
2014年6月23日
不滿:整潔度、住宿狀況和客房舒適度
The "spa" was terrible!!
The room was unfortunately for smokers and smelled smoke of course, the carpet felt dirty. The bathroom was tiny and coloured yellow instead of white and scratched. The whole room could use a restoration. The "spa" with onsen and sauna for ladies was the most disgusting thing I ever witnessed or smelled. The changing room was fine but when I entered the room with the onset I instantly wanted to turn in the door because it smelled terrible, like something had died in there. There was water dripping out from the pool walls, in one area of the pool wall it was all green and looked like mould. There was even a bug walking on the edge of the pool. I didn't even want to step in to the water, it looked and smelled like you would definitely get sick if you did it. The sauna was okay. The onsen should definitly be closed and renovated immediately, as I can't imagine it is supposed to simmer water out of the pool and smell awful inside.