Staff were great but the service was so slow. Evening meal in the bistro was disgraceful but in the Japanese restaurant it was great but again, very slow. No quiet areas where you can bring your own drinks to sit and relax. Pool is not at all what is shown and you can't get an alcholic drink there either. Have to compliment your staff though.
Antonius
於 2024 年 8 月住了 7 晚
8/10 不錯
David
商務旅客
2024年4月11日
讚好:整潔度、職員與服務、設施服務和住宿狀況
For Surabaya (as a non-tourist destination) I like staying here (many times) Nothing stands out, but nothing disappoints either. My rate would be 4 stars.
David
於 2024 年 4 月住了 2 晚
10/10 優異
真實旅客
商務旅客
2024年3月27日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
tidak disediakan sikat gigi spt hotel lain
真實旅客
於 2024 年 3 月住了 1 晚
10/10 優異
Yukio
2024年3月23日
讚好:整潔度和住宿狀況
Yukio
於 2024 年 3 月住了 1 晚
8/10 不錯
marijke
伴侶同遊
2024年3月13日
讚好:整潔度和職員與服務
不滿:住宿狀況
Was oké
marijke
於 2024 年 3 月住了 2 晚
6/10 一般
Dennis
商務旅客
2024年3月9日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
They gave me 2nd floor room. So noisy. Some fellas were banging and doing construction at 12:30am!
Dennis
於 2024 年 3 月住了 4 晚
6/10 一般
Michael
伴侶同遊
2023年8月5日
讚好:設施服務
不滿:住宿狀況
The TV was not working and couldnt get a usb charger / was pretty dark in the room
Michael
於 2023 年 7 月住了 1 晚
8/10 不錯
Simon
2023年7月30日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
SURABAYA JULY 2023
Nice hotel in a good location in Surabaya CBD.
Staff were also very firendly and helpful.
Like a lot of hotels post pandemic though the hotel is starting to show its age a little bit so will need renovating at some stage before too long.
Simon
於 2023 年 7 月住了 3 晚
8/10 不錯
I
2022年7月25日
I
於 2022 年 7 月住了 1 晚
8/10 不錯
elly
2022年5月2日
elly
於 2022 年 5 月住了 1 晚
6/10 一般
真實旅客
家人同遊
2021年10月8日
讚好:職員與服務
不滿:整潔度、住宿狀況和客房舒適度
Dusty Room lacking maintenance
We got room on 6th floor, we requested for a smoke free room - and we got a room on the older wing (this hotel was previously Mirama Hotel), however we found out the bathroom was running out of soap, refrigerator was non functioning and the chair cushion were dusty. I am allergic to dust - so the whole time I was there I kept on sneezing. very 'painful' experience.
真實旅客
於 2021 年 10 月住了 1 晚
4/10 欠佳
shingo
商務旅客
2021年2月22日
不滿:整潔度、職員與服務、住宿狀況和客房舒適度
あまり対応よくない
shingo
於 2021 年 2 月住了 2 晚
8/10 不錯
真實旅客
2020年2月6日
讚好:整潔度
真實旅客
於 2020 年 1 月住了 2 晚
6/10 一般
真實旅客
2019年5月5日
不滿:整潔度和住宿狀況
6박동안 객실 청소와 서비스 문제로 매우 불편했음. 타올부족으로 거의 매일 재요청을 해야했고 바닥청소도 깨끗하지 못했으며 세면대와 샤워부스는 배수가 잘 되지않아서 방을 바꿨음에도 불구하고 계속 막혀서 불편했음. 6박으로 체크인했는데 5박째 되는날 카드키가 안되서 연장해야했음. 같이 간 사람도 같은 문제가 있어서 카드키를 연장해야했음.
真實旅客
於 2019 年 4 月住了 5 晚
8/10 不錯
真實旅客
2019年3月14日
讚好:整潔度、職員與服務、設施服務和住宿狀況
The feeling I had for this hotel is slightly different from other mercures I stayed. The feeling it gave is , this branch is catered more for locals rather than tourist
真實旅客
於 2019 年 3 月住了 3 晚
8/10 不錯
Wielanda
2019年2月9日
讚好:整潔度、職員與服務、住宿狀況和客房舒適度
After all just 👌
It was ok
The hotel is old but still nice
Japanese restaurant was very expensive and the ramen noodles not so tasty.
Wielanda
於 2019 年 2 月住了 6 晚
8/10 不錯
KEKWEE
2019年1月25日
讚好:整潔度和職員與服務
Mercure Surabaya review
Mercure Surabaya is well located in the city, getting around is not difficult. The hotel is suited for business travelers and couples as it has decent facilities for everyone including pool, gym, spa, etc. and a good collection of restaurants