The hotel itself is lovely, and in a prime location. During my stay, I had the pleasure of interacting with JESSICA and SIERRA, who were both friendly, helpful, and genuinely wonderful. They went above and beyond to ensure that we were well taken care of.
Unfortunately, it seems that there is only one staff member handling multiple responsibilities, including check-in, check-out, valet, and room service. This was not an isolated incident, as I encountered the same situation during my previous visit last month. For a hotel with rates ranging from $400 to $600 per night, this staffing model is quite concerning.
In summary, the hotel is a beautiful place with outstanding staff, but the management should take steps to address the staffing issues to enhance the overall guest experience.