The hotel was very busy the night we were there, but the staff were still very polite and helpful. We got takeout from the restaurant and it was really delicious, simple food made really well. Room was clean, bed was comfy. The complimentary breakfast was just okay, not many options. I would've loved to have seen some muffins or bagels or something like that. Loved having free parking in the garage. Only caveat is that while they said they have 24-hour security in the parking area, the gate that is supposed to limit entry to only hotel guests wasn't actually functioning, anyone could drive in and it's easily accessible for pedestrians to get in. We didn't have any issues, though, and it's rare to have a downtown location with free parking.