My stay at the Radisson Grenada Beach Resort was somewhat very interesting,
I arrived at the hotel March 22nd, 2025, early. My family and I checked in and went directly to the lunch area and for walk on the beach.
We were offered a room 175 and handed our keys. NO information was given to us of the grounds, the rules, or where anything was from the front desk.
On my first night- there was an event right opposite my room, that was very noisy, and you could hear the vibration in the room, also the walls were so thin, I could hear the guess next door use their bathroom and everything that they were saying.
On my way out to dinner, I went back to front desk, and they did nothing. The next day I complained to the day shift, still nothing was done.
After a day at the beach my second, which was great we hang out wet clothes on the pouch, and my husband trunks was gone the next day, we made a complained, the guy listen to the complain and again nothing was done.
Ordering food, it’s about an hour wait, which was frustrating.
The towel hut, I had to hold on to a towel for three days, because the towel hut always ran out of towels, and there’s never a body in the towel hut to help.
ONE GOOD thing – There was a grounds man, I believe his name was OSWAL. Dreadlocks were so good to us, he provided so much information and help us. People like him should be a manager and recognize. I hope his management appreciate him.
I would recommend that management –
Trained the front desk