1st) Air condition in hotel room was not working, it was very hot and humid. Thus, I requested to change room and I waited an 1hr. 2nd) After hotel was booked through online in expedia, I need to call the hotel for some enquires. I could hardly hear the staff as the line was too noisy, he said he would call back. But he didnt. Few days later, I called the hotel a girl staff picked up. Enquired about the catering. I told her I've booked a cater from outside, so where will the cater be placed? She said the cater can just place it infront of the bbq pits, just have to book a bbq pit with the amount of S$25 will do. Im ok with it, and i asked her to go ahead and book the pit first. On chk-in date, a male staff assisted me. I double checked about the room request etc. The staff told me there were no request on my booking, not even 1 as i did mentioned a few to the female staff through the phone. So nvm, he said he will just take note from there. 3rd) The buffet catering I booked came later on, while I was busy preparing. My friend helped me attend the cater movers instead. I asked my friend about what's going on? As the movers aren't setting up the buffet yet, and waited my friend talking to hotel boss. I got shocked hearing. That boss mentioned to pay S$330 for a rental venue?!(Aside the amount for buffet) My friend just paid it using his cc. I went to find the boss, but he is not ard. I gave the staff my hp no. so he could call me bk, but no response since.