I am local to the area, and had a guest coming in. I waited until last minute to book ANYTHING because of the airline shut down. I booked around 5pm and by the time we realized our guest was not getting here due to a WORLD WIDE shutdown of all airlines it was 3 hours later. I even said that it was fine if I was only getting reimbursed for one night or changing for a different day, The place not only was rude, but would hang up at the mention of this situation experienced by other people, they straight up would hang up on numerous people in the same boat. Why? because we didn’t cancel by 7am on the day of check in, when it was booked after. Could have offered a partial credit at minimum for the next night. $400 dollars is a lot for someone who has a right budget, but also for business sake, would have brought the local owners a LOT of business. First time I used them, and now I know why they were one of VERY few that had room openings in the area. If you’re booking the Manitowoc location, watch out.